Forum Discussion

Copper Contributor

Oct 19, 2020

Solved

Call Queue - Wait Time

Hi, How do I get the time a call waited in Teams Call Queue before answered by an agent? Any suggestions will help! Thanks

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Ethan Stern
Oct 20, 2020
Ranra145 Hi Ranra, I am sorry I wasn't clear in my earlier reply- I believe the only way you can get the call wait time is to use Omnichannel - I do not believe it is available through Teams Call Queue at the moment.

Ranra145

Copper Contributor

Oct 20, 2020

Hi Ethan Stern

I'm not familiar with Omnichannel at all - it integrates with existing Teams Call Queue? I want to get the call waiting time for external callers.

Thanks!

Ethan Stern

Iron Contributor

Oct 20, 2020

Ranra145 Hi Ranra, I am sorry I wasn't clear in my earlier reply- I believe the only way you can get the call wait time is to use Omnichannel - I do not believe it is available through Teams Call Queue at the moment.