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sefranz's avatar
sefranz
Copper Contributor
Jul 30, 2020

Bluetooth headphones stop sound during calls

I am using my Huawei Freebuds 3i Bluetooth headphones for calls when I'm on the go and at random times during calls input and output sound stops working. Only after a reconnect of the headphones the ...
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microsoft teams
WernerDT's avatar
WernerDT
Copper Contributor
Feb 24, 2021

sefranz I recently bought the Huawei Freebuds 3i (noise cancellation) and I'm experiencing the same issue on MS Teams on a Windows 10 Desktop PC. I'll be on a call and then after 5 minutes, the sound disappears. Turns out the microphone still works as people can hear me, but I'm unable to hear anything. The only way to fix the sounds issue is to put the buds back in the charging holder, close the lid, and then take them out and put them back on.

 

I checked the windows event log and cannot find any event that could have caused the issue.

 

I hope someone can find a solution to this.

 

Werner

 

  • thespian's avatar
    thespian
    Copper Contributor
    Apr 13, 2021

    WernerDT I've got precisely the same issue with the same combination (Huawei Freebuds 3i and Microsoft Windows 10, using the earbuds for MS Teams calls). Also follow the same solution to resolve (pods back in case, shut lid and reopen).

     

    However, funnily, my spouse also uses the same hardware - and the issue doesn't occur there. Still trying to figure out what configuration difference is causing this. 

     

    Meanwhile, if there is a resolution, please do share!

    • WernerDT's avatar
      WernerDT
      Copper Contributor
      Apr 14, 2021

      thespian My issue has no disappeared. It's either resolved by an MSTeams update or a Bluetooth driver for the Freebuds. Sorry but I'm not sure which one. I did remove the Freebuds and re-added them as a Bluetooth device. But I don't know exactly how it got solved, but it's no longer an issue.

       

      Good Luck

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