I have tried to use an ATEM Mini Pro and an ATEM Mini Extreme ISO with Microsoft Teams. Teams shows the ATEM as an audio input, but when I get into a presentation or try to make a test call, there is no audio. The ATEM audio works brilliantly in every other video conferencing app, including Zoom and YouTube. If I change the input to my native mic (Microsoft Surface laptop) it works in Teams. I can't figure out why Teams recognizes my video but not my audio. I have had my IT staff and the Blackmagic engineers looking at it for months to no avail.

Teams seems to only use a mono signal. If you have stereo mic it only uses the left channel to create the mono signal. If you are set up like our studio, they had two mics, and the troubleshooter was sometimes using a right mic and sometimes the left. So the audio channel was rather sporadic 😂So here is a WTF solution which worked for our studio (Rode Wireless Go Stereo Transmitter connected to Camera ->HDMI -> Atem -> USB -> PC Running MS-TeamsOn the Rode Go transmitter you can send Seperate Left and Right Signals or a combined Signal from bothThe combined signal works.Using seperate signals/ChannelsThe LEFT signal worksThe Right signal does not.Once we switched to combined everything worked fine.Thanks to @Clive_Turner for explaining how the universe works in this thread: https://answers.microsoft.com/en-us/msteams/forum/all/unable-to-set-microsoft-teams-audio-to-stereo/2dbada6c-9457-4af9-a919-5ccf5701d3d3

Hi,I've used the USB out from ATEM Mini Pro into Teams without any issues, so there is no general issue with these devices and Teams. I 've also used the HDMI out without any issues into Teams meetings.Can you try with another computer or another cable?

There definitely is some kind of issue and it appears to be with Teams itself as the mic works fine with zoom and also when I use sound settings. Only Teams has an issue and for me, it is with the microphone.

Thanks Linus. I have used two ATEMS, two computers, and several cables with the same result 100% of the time. Teams recognizes the ATEM Mini as an audio source. But when I do a test call (or a real call), Teams does not pull any audio from the mic. The folks at Black Magic report no widespread problem with Teams and haven't been able to isolate the problem.

One other troubleshooting nugget: When doing a Teams test call, if I do not have any audio going into the ATEM, Teams brings up a banner saying that it can't hear me. If I do have audio going into the ATEM, then I don't get a warning that it can't hear me, but it is not grabbing the audio. In short, Teams knows if audio is going into the ATEM, but if it is going into the ATEM, Teams seems to not recognize that it is not getting audio.

ATEM Mini Audio Not Working With Teams | Microsoft Community Hub

14 Replies

LinusCansby
MVP
Jun 18, 2021
Hi,
I've used the USB out from ATEM Mini Pro into Teams without any issues, so there is no general issue with these devices and Teams. I 've also used the HDMI out without any issues into Teams meetings.

Can you try with another computer or another cable?
- matt_hunsaker1610
  Copper Contributor
  Jun 28, 2021
  Thanks Linus. I have used two ATEMS, two computers, and several cables with the same result 100% of the time. Teams recognizes the ATEM Mini as an audio source. But when I do a test call (or a real call), Teams does not pull any audio from the mic. The folks at Black Magic report no widespread problem with Teams and haven't been able to isolate the problem.
  - matt_hunsaker1610
    Copper Contributor
    Jun 28, 2021
    One other troubleshooting nugget: When doing a Teams test call, if I do not have any audio going into the ATEM, Teams brings up a banner saying that it can't hear me. If I do have audio going into the ATEM, then I don't get a warning that it can't hear me, but it is not grabbing the audio. In short, Teams knows if audio is going into the ATEM, but if it is going into the ATEM, Teams seems to not recognize that it is not getting audio.
- Desmo_Rob
  Copper Contributor
  Jun 23, 2021
  There definitely is some kind of issue and it appears to be with Teams itself as the mic works fine with zoom and also when I use sound settings. Only Teams has an issue and for me, it is with the microphone.

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ATEM Mini Audio Not Working With Teams

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