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matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 07, 2021

ATEM Mini Audio Not Working With Teams

I have tried to use an ATEM Mini Pro and an ATEM Mini Extreme ISO with Microsoft Teams. Teams shows the ATEM as an audio input, but when I get into a presentation or try to make a test call, there is...
microsoft teams
matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 28, 2021
Thanks Linus. I have used two ATEMS, two computers, and several cables with the same result 100% of the time. Teams recognizes the ATEM Mini as an audio source. But when I do a test call (or a real call), Teams does not pull any audio from the mic. The folks at Black Magic report no widespread problem with Teams and haven't been able to isolate the problem.
matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 28, 2021
One other troubleshooting nugget: When doing a Teams test call, if I do not have any audio going into the ATEM, Teams brings up a banner saying that it can't hear me. If I do have audio going into the ATEM, then I don't get a warning that it can't hear me, but it is not grabbing the audio. In short, Teams knows if audio is going into the ATEM, but if it is going into the ATEM, Teams seems to not recognize that it is not getting audio.
  • matt_hunsaker1610's avatar
    matt_hunsaker1610
    Copper Contributor
    Jun 28, 2021
    Just discovered that if I send the audio into one of the 3.5mm mic inputs, it works with Teams. But it won't work if I send the audio to the camera and then to the ATEM via the camera HDMI. As stated above, this setup - mic to camera and then to ATEM - works on other video conferencing apps. Just not Teams.
    • ryanomara's avatar
      ryanomara
      Copper Contributor
      Nov 23, 2021

      matt_hunsaker1610 

      I use the same set-up - 3.5 over MIC 2 -  I think may have had the audio over HDMI issue previously (in Teams) and this was my fix.  

      Actually, just troubleshooting this issue again at the moment for a studio. Will report back with more info this afternoon. 

       

      • mading's avatar
        mading
        Copper Contributor
        Nov 24, 2021

        Thanks ryanomara 

         

        I removed Teams, updated the Mac to 11.6.1 (from 11.6), and then reinstalled Teams. It works now. No idea why though? So, you plug in a 3.5 mm cable out the headset port on the Rode Mic to Mic2 on the ATEM. Do you also USB into the computer? Thank you, -M

    • Desmo_Rob's avatar
      Desmo_Rob
      Copper Contributor
      Jun 28, 2021

      matt_hunsaker1610 My setup is for mic is: mic -> RODECaster Pro -> ATEM mini pro -> USB (C) -> computer.  Everything recognizes sound except teams.  Fresh drivers on the Dell. reboots etc...

      • matt_hunsaker1610's avatar
        matt_hunsaker1610
        Copper Contributor
        Jul 05, 2021
        Desmo_Rob Does your mic go into Mic1? For whatever reason if I unplug my mic from the camera and instead plug it into Mic 1 it works. There is something about it coming from the camera via HDMI that seems be triggering the problem for me.

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