Forum Discussion
ATEM Mini Audio Not Working With Teams
I have tried to use an ATEM Mini Pro and an ATEM Mini Extreme ISO with Microsoft Teams. Teams shows the ATEM as an audio input, but when I get into a presentation or try to make a test call, there is...
Hi,
I've used the USB out from ATEM Mini Pro into Teams without any issues, so there is no general issue with these devices and Teams. I 've also used the HDMI out without any issues into Teams meetings.
Can you try with another computer or another cable?
I've used the USB out from ATEM Mini Pro into Teams without any issues, so there is no general issue with these devices and Teams. I 've also used the HDMI out without any issues into Teams meetings.
Can you try with another computer or another cable?
- Thanks Linus. I have used two ATEMS, two computers, and several cables with the same result 100% of the time. Teams recognizes the ATEM Mini as an audio source. But when I do a test call (or a real call), Teams does not pull any audio from the mic. The folks at Black Magic report no widespread problem with Teams and haven't been able to isolate the problem.
- One other troubleshooting nugget: When doing a Teams test call, if I do not have any audio going into the ATEM, Teams brings up a banner saying that it can't hear me. If I do have audio going into the ATEM, then I don't get a warning that it can't hear me, but it is not grabbing the audio. In short, Teams knows if audio is going into the ATEM, but if it is going into the ATEM, Teams seems to not recognize that it is not getting audio.
- Just discovered that if I send the audio into one of the 3.5mm mic inputs, it works with Teams. But it won't work if I send the audio to the camera and then to the ATEM via the camera HDMI. As stated above, this setup - mic to camera and then to ATEM - works on other video conferencing apps. Just not Teams.
There definitely is some kind of issue and it appears to be with Teams itself as the mic works fine with zoom and also when I use sound settings. Only Teams has an issue and for me, it is with the microphone.
