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tomwrigglesworth's avatar
tomwrigglesworth
Copper Contributor
Jan 07, 2025

Accepting messages

Hello everyone,    We have a client that wants to be able to message us directly over Teams, as we are their IT support. We want to set it in such a way so the recipient has to 'accept' the message...
How-to
messaging
microsoft teams
User Interface
Karanvaghela's avatar
Karanvaghela
Brass Contributor
Jan 07, 2025

Hey 

I am giving you 2 solutions with which you can solve this problem.

 

Solution 1- Configure External Access Approval

 

  1. Restrict External Access

Go to Microsoft 365 Admin Center > Teams Admin Center > External Access.

Configure external access to allow communication only with your client’s domain.

Limit other domains or external interactions.

 

2. Use Federation for External Users

If your client’s organization is federated with yours, the client will have to send a request to initiate a chat. Your technicians can accept or deny this request before the chat begins.

 

Block Direct Messaging

Encourage clients to contact your team via a shared support channel or group instead of individual direct messages. Direct messaging can then be limited to essential contacts only.

 

Solution 2- Use Microsoft Teams Approvals App

 

  1. Install and Configure Approvals

Use the Approvals app in Teams to handle incoming requests.

Clients submit a request for communication, and technicians can approve or deny it before engagement.

2. Workflow

The client submits a message via the Approvals app or a form in the shared channel.

Technicians review and accept the request.

Once approved, communication can proceed through Teams.