1 Person "Excluded" from Meeting

Hi, we had a teams video meeting the other day with 3 participants. 2 of the participants could hear each other and speak to each other. The third person, despite having sound on his computer was n...

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Frank265

Copper Contributor

Mar 20, 2020

LinusCansby thanks so much for coming back to me...

In the meeting, the other 2 participants could see the third users but could not hear him.

During the call we did test the device settings by choosing show device settings and the only options were selected e.g. use internal microphone, internal speakers etc.

The strange thing is that we also use Zoom and the same user can run zoom meetings with the same hardware and can hear and be heard but not in a teams meeting which is really baffling...

I thought perhaps there was a setting we've missed somewhere...

I will try to initiate another test call and check the microphone again anyway...

Again, thanks for your help...

Frank