Forum Discussion
* Very slow to connect to a meeting *
This issue started roughly a few weeks ago and is only affecting a few devices.
When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initial window to appear. Then when we hit Join, again another 20-30 seconds before the application responds, and the video connection is established. At this point, we are able to see and hear the joined participant. The participant, however, will not be able to hear us from the affected device but the video will be working fine, then another 20-30 seconds later the audio kicks in and everything works fine.
This behaviour has been consistent for several weeks and waiting about 2 minutes to join every meeting is quite frustrating.
What we have tried so far:
- reinstalling the O365 suite including Teams
- switching from the office LAN and firewall to a mobile hotspot to eliminate internet/edge security issues; no effect
- disabling the host anti-virus/anti-malware suite; no effect
- I am not able to identify anything relevant in Event Viewer, but if anyone has suggestions, please advise.
Anyone else experiencing this?
Sincerely,
35 Replies
The solution that worked for me is as below
- Close Teams and end task with "task manager"
- Delete Teams folder from C:\Users\<profilename>\AppData\Local\Microsoft\
- Restart or reinstall Teams, then it now works well
akinadeyemo Thanks! that worked for me
Update: the issue came back after a few days. Please disregard the below. I won't delete the text to keep this as information for an approach that did not work.
I ran into this exact problem 2 days ago on a new Dell Precision with Win 11. I'm posting here to share what happened and how it was fixed for me.
After I had the machine for approximately 2 weeks, it started to take 30+ seconds to connect to a Teams meeting.
What I had done just before is uninstalled (in Device Manager) all drivers under the Intel Smart Sound Technology for MIPI device (this was recommended to me to fix distorted sound. After a reboot, the sound was better but Teams started to have the problem here. This clearly hints towards the sound drivers being part of the issue.
How it was fixed: I closed the lid during a Teams meeting today and the laptop went into standby. Upon opening the lid again, the meeting was ended, but the Windows Firewall requested some new permissions for Teams. I granted them and since then, the Teams session starts almost instantly again. I'll try to find out the exact firewall change but I didn't look earlier.Update: these are the 2 messages in the Security Log around the time this happened. Both appeared multiple times within a 1 second timeframe:
#1
A change was made to the Windows Firewall exception list. A rule was modified.
Profile Changed: (null)Modified Rule:
Rule ID: TCP Query User{[A UUID]}C:\users\sample\appdata\local\microsoft\teams\current\teams.exe
Rule Name: teams.exe
#2
A change was made to the Windows Firewall exception list. A rule was modified.
Profile Changed: (null)Modified Rule:
Rule ID: UDP Query User{[Another UUID]}C:\users\sample\appdata\local\microsoft\teams\current\teams.exe
Rule Name: teams.exeDear all,
I facing quite a similar issue.
The moment I press on a appoiment shown in my dairy, teams starts loading its detail for up to 30-40 sec as descriped by MuqaddasB . When details are fully loaded, I press the join button and it seems like nothing is happening (the app is frozen press). Suddenly after another 5-10 sec it then enters into the mask where I can finally press "join now" and enter the meeting. In most cases there is no more delay while entering the meeting, but sometime it also takes another 5 sec.
This behaviour appeard round about 3-4 weeks ago. Before that time, everything worked fine.
Devices:iPad, iPhone, virtual company client
The problem occures on my apple devices but not on my virtual machine.What have I tested so far:
Teams reinstall
Device reset (factory), setup from scratch (both)
Using teams with and withouth company VPN, while being to Wifi or LTE
Using teams with and without headset (on both devices connected to Epos Adapt 600; former Sennheiser MB660)
Regardless my tests scenario it always behaved in the same way.
I know that many of you focus onto the lacking sound and video and could fix this by updating drivers, but does anybody face my problem too?Thanks for help
- I have exactly the same issue but with my MacBook Pro when connecting to MS Team with my MS Modern Wireless Headset Bluetooth.
Without them and using internal mic and speakers etc... works like a dream.
Please help. - Mine was bad firmware for my Poly headset USB dongle device. Crazy
I've had the same issue for about 6 weeks on my 2021 Dell XSP13. Teams takes a long time to start up the audio/video and connect, particularly on the first meeting of the day. Also seeing unusual buffering when streaming music and videos. Buffer and latency grow until content stops playing. This happens across all browsers and streaming apps. Not sure if the streaming lag is related to the Teams lag, but they started at the same time, and none of this happens on my Android phone, only on the Dell Win 10 laptop. No issues with internet connectivity or bandwidth.
Hi Jens_Chr , was it Jabra who confirmed the problem was with intel drivers? Apart from running meetings without one of these devices connected, is there any other workarounds? We have had a Microsoft ticket open for nearly 4 months now, as this effects around 50% (or more) of our users unfortunately. Thanks for updating us though!
- Has anyone found a fix for this? We have had multiple users report this issue in the last few weeks and seems to be getting worse for all. We have tried similar fix's such as re-installs of teams and using no peripherals but this has not made a difference unfortunately. Any advice would be great.
- For me the teams lag is caused by my jabra 510 speaker with newest firmware connected via USB. A jabra 510 with older firmware works fine and no Jabra as well. I have an open support case with Jabra and they are investigating the issue. ... so check/disconnect your auxiliaries.
- Same problem with new Thinkpad X1 doing the same mitigations without effect including deleting Teams temp folder.
It seems that the problems occur on certain wifi networks but strangely enough not on my home wifi? Let me know if anyone have a solution to the problem.Jens_Chr for me it turned out to be a bad firmware update on my new laptop.
Me too. Brand new laptop Dell Latitude 7300 running brand new install of Windows 10
Reinstalled Microsoft Office 365, and Teams and still takes over 2 minutes at "connecting..." then the video appears and have to wait another 30 to 45 seconds for audio to kick in
- Hi!
So first of all, what are the devices and is there any common correlation between those devices? Sounds to me after describing that this is a device issue! Have you updated all drivers on those machines etc?
Adam
