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MuqaddasB's avatar
MuqaddasB
Copper Contributor
Jan 22, 2021

* Very slow to connect to a meeting *

This issue started roughly a few weeks ago and is only affecting a few devices.   When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initi...
microsoft teams
msmark's avatar
msmark
Copper Contributor
Nov 23, 2021

I've had the same issue for about 6 weeks on my 2021 Dell XSP13.  Teams takes a long time to start up the audio/video and connect, particularly on the first meeting of the day.  Also seeing unusual buffering when streaming music and videos.  Buffer and latency grow until content stops playing.  This happens across all browsers and streaming apps. Not sure if the streaming lag is related to the Teams lag, but they started at the same time, and none of this happens on my Android phone, only on the Dell Win 10 laptop. No issues with internet connectivity or bandwidth.

 

  • Jens_Chr's avatar
    Jens_Chr
    Copper Contributor
    Nov 23, 2021

    msmark  it is a problem with intel drivers so there is nothing to do other than waiting ... and only use one Jabra device and not one at home and another one at work...

    Jabra support may help you getting the current jabra device to work

     

    • matthewobrien8's avatar
      matthewobrien8
      Copper Contributor
      Nov 24, 2021

      Hi Jens_Chr , was it Jabra who confirmed the problem was with intel drivers? Apart from running meetings without one of these devices connected, is there any other workarounds? We have had a Microsoft ticket open for nearly 4 months now, as this effects around 50% (or more) of our users unfortunately. Thanks for updating us though!

      • KeyaertCh's avatar
        KeyaertCh
        Copper Contributor
        Nov 24, 2021

        matthewobrien8 

        I solved the problem with the Jabra/Teams on my Dell XPS 13 running WIN11 by reinstalling the following drivers available on the Dell Website.

         

        Realtek-High-Definition-Audio-Driver_NYXRR_WIN_6.0.9228.1_A08

        Realtek-USB-Audio-DCH-Driver_CCGX7_WIN_6.3.9600.2277_A19_01

    • msmark's avatar
      msmark
      Copper Contributor
      Nov 24, 2021
      My issue isn't with peripherals. I use the built in mic and speaker and I am having the same problems. Another issue that cropped up at the same time, and I assume is related, is that the volume control freezes on me. When I click on the speaker icon, I can adjust the volume slider once, then it freezes and takes 10 sec or so for the change to take affect and allow me to adjust the volume again. Similar thing with sound settings and the test tone, it takes about 10sec for the test tone to happen after I click the button. I have checked the sound drivers are up to date.

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