Non Profit Step 3 does not work

Same here. Stuck at the 3rd step. No text, nor phone call. Edge, Chrome, Firefox : no luck.

The '+' sign does not work.

Also, there are some strange icons.

Looking forward for assistance.

I am getting exactly the same issue.  Has anyone made any progress on this?

Hi All,

I’m sorry to hear you’re still experiencing the same issues despite my colleague Kenelle’s suggestion. Since this seems to be a problem specific to certain areas, I highly recommend opening a support ticket through our https://nonprofit.microsoft.com/en-us/contactus page.

Here’s how to proceed:

1. Click the link and type "support ticket" in the "How can we help?" box.
2. Provide your organization’s information when prompted.
3. In the "I am a..." field, select Prospective Nonprofit Customer.
4. In the "What can we help you with?" field, select Registration.

This will ensure one of our backend agents can investigate why you’re unable to register as expected.

I have exactly the same problem. No error message, no nothing, but no text arrives or phone call is received. Tried a range of browsers, computers, and incognito modes. 

I have the same issue, havent been able to recevied the SMS or phone call. I already use the + sign in the secon square, in the first, change + only instead of +52 but nothing works.

Hi,

I am facing the same issue as well with UK based numbers. Either 07, +44 or just 44 does not work. Tried different browsers, different PCs, inprivate etc. I know we can create a business tenant first then apply however I wanted to apply for the Azure grant via the non-profit portal.

Sam

Hello Fabian_21 .  I believe the issue is because you have a + sign in the second text box (phone number) where you are adding the rest of the phone number. You should only have the + sign in the first text box (country code) where you are selecting your country code. 

Hi Fabian_21,

Sorry to hear you are experiencing verification issues, must be fustrated. Did you get any error messages when it failed to send SMS/Call? You may want to try entering your number with the country code format. Example with Australia number if 0412345678, you can try use +61412345678 see if that would get through.

If it my help to identify the issue. When I request the code I get following response in the browser dev tools when I trigger the verification:

{
    "challengeId": null,
    "remainingAttempts": null,
    "httpStatuscode": 200,
    "responseCode": "HipChallengeIssueBlocked",
    "message": "RiskRejectedUser",
    "correlationId": "hereWasAnID"
}

request: 

https://signup.microsoft.com/api/signupservice/hipchallenge?api-version=1&client-request-id=hereWasAnID&culture=de-de