Forum Discussion
Fabian_21
Jan 08, 2025Copper Contributor
Non Profit Step 3 does not work
Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different ...
TiffianyLaw
Jan 21, 2025Former Employee
Hi All,
I’m sorry to hear you’re still experiencing the same issues despite my colleague Kenelle’s suggestion. Since this seems to be a problem specific to certain areas, I highly recommend opening a support ticket through our https://nonprofit.microsoft.com/en-us/contactus page.
Here’s how to proceed:
- Click the link and type "support ticket" in the "How can we help?" box.
- Provide your organization’s information when prompted.
- In the "I am a..." field, select Prospective Nonprofit Customer.
- In the "What can we help you with?" field, select Registration.
This will ensure one of our backend agents can investigate why you’re unable to register as expected.
TiffianyLaw
Jan 22, 2025Former Employee
Hi All,
For some reason the "Contact Us" link above wasn't redirecting properly. Please try this link https://nonprofit.microsoft.com/en-us/contactus