Your account is not enabled for Microsoft Forms

Question

I have the following licenses inside Office 365, including Microsoft Forms:-

Now I can access the Form home page and create new Forms as follow:-

but when someone share a Form with me and i click on the form link inside the invitation email, i got this error:-

so what could be the reason?

dingkunxie · Answer

Please expand on the 'Technical details' and share the session ID and correlation ID. I can check the root cause from our backend.

john john · Answer

DingkunXie&nbsp;thanks for the reply.. i tried to login to the form today and it is working well .. not sure what was the issue, maybe because the form was shared with me and at the same time i was assigned the license thanks

ryan_henthorn · Answer

DingkunXie&nbsp;One of our employees is having the same issue. Would you mind checking the same things for him?&nbsp;

dingkunxie · Answer

The telemetry indicates that the user does not have any valid Forms licenses. If the user has recently been assigned new licenses, please ask them to access the forms through https://forms.office.com/Pages/DesignPageV2.aspx.

bebie23 · Answer

hiDingkunXie&nbsp;
&nbsp;
my customer also faces the same issue with Ms. Form with error message as below.

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Your account is not enabled for Microsoft Forms

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