Forum Discussion
Sorry, something went wrong Crash when viewing Responses
Hi there,
Im a forms pro user and created a form to survey a group of people. Everything was working fine but since this morning the responses are not loading correctly anymore. This happens in all browsers. These are the steps im following:
Open the survey
Click on view responses
Wait 5 seconds
Error 'Sorry, something went wrong'
Anyone else experiencing this issue?
14 Replies
ThomasMiedema We are also having a similar issue. Our's will not load at all actually. We just get the "Sorry, something went wrong" page. All browsers. Windows and Mac machines. We are Office 365 E3 licensed. Is this a mass outage?
This may or may not help... Turns out that I had to add forms.office.com to trust sites in IE. That fixed my problem across all browsers.
I have no idea why it worked one day and not the next, except maybe my systems guy pushed out an update that caused it, tho he insists he didn't.
Beth Vinson I will give it a try. Thanks.
- Ugh - have been waiting all day for the Forms Pro service to come back up. Not good. Rethinking using this for my project if it's going to be unreliable... :(
I've been really happy with the solution for many months now. Hopefully this will resolve soon. :(
- Data is back up for me. It still doesnt look like it did before but atleast I can get to my data now and download it.
Hopefully the issue is resolved for the rest of you too.
This morning everything seemed to work again but at the moment the problem of retrieving data from responses is back again.
It doesn't crash but it cant find any data, or so it seems. When I then click on question responses I do see my questions but the layout is all iffy. By clicking more details I can see the responses that have been filled in.
Also there is no option to download the responses into Excel at this time.
I am having this same issue. Just stuck on "Something went wrong"
When I click on a specific email response it will show me some of the information then give the the error.
This is what I experienced yesterday. Are you a forms pro user aswell? or just the regular forms.
Mine is stuck on Loading... Used Chrome and IE. This is very frustrating. Anyone else having this issue? ThomasMiedema
Same here, it loads for a very long time and then comes back with:
This form doesn't have any insights yet.Insights will be displayed when sufficient responses are available.
