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Scarlett's avatar
Scarlett
Copper Contributor
Dec 19, 2024

MS form unresponsive

hi there

I have an MS forms survey's collect-responses page that keeps on being unresponsive

facts abt the form:

  • we use Microsoft 365
  • the form is created in sharepoint - our site - document - new - forms survey, so it auto updates its connected Excel
  • the form's questions include pictures, subtitles; answer includes choices, free text, text restricted to URL formats

symptoms:

  • the unresponsiveness can happen when opening the link (blank page with loading sign), or trying to fill in text after loading the collect-responses page (the first answer is restricted to URL format)
  • it happens in normal window (and after clearing cache) and incognito window, in chrome and in edge
  • it happens to more than 1 person, more than 1 day
  • it happens in the past few weeks, not before that

 

what could be the cause and how to resolve it?

I really appreciate any help you can provide.

  • Consider below:

     

    1. Simplify the Form: Try removing some of the pictures or complex elements temporarily to see if the form becomes responsive.
    2. Check Network Stability: Ensure that your network connection is stable. You might want to try accessing the form from a different network.
    3. Update Browsers: Make sure all browsers are up to date. Sometimes, browser updates can resolve compatibility issues.
    4. Test in Different Environments: Try accessing the form from a different device or network to see if the issue persists.
    5. Check Microsoft Service Status: Visit the Microsoft Service Health page to see if there are any ongoing issues with Microsoft Forms.
    6. Recreate the Form: If possible, try creating a new form with the same questions to see if the issue is with the specific form.
  • Consider below:

     

    1. Simplify the Form: Try removing some of the pictures or complex elements temporarily to see if the form becomes responsive.
    2. Check Network Stability: Ensure that your network connection is stable. You might want to try accessing the form from a different network.
    3. Update Browsers: Make sure all browsers are up to date. Sometimes, browser updates can resolve compatibility issues.
    4. Test in Different Environments: Try accessing the form from a different device or network to see if the issue persists.
    5. Check Microsoft Service Status: Visit the Microsoft Service Health page to see if there are any ongoing issues with Microsoft Forms.
    6. Recreate the Form: If possible, try creating a new form with the same questions to see if the issue is with the specific form.
    • Scarlett's avatar
      Scarlett
      Copper Contributor

      thank you for your input, I did try 1,2,4,5,6, but seems all unrelated, but today for me it works fine... I will mark as resolved for now

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