Forum Discussion
HEIC codec is not working with Windows 11
My client has 350+ users, no one has this kind of issues with their windows machines. This laptop has Windows 11 v 25H2. In his team, coworkers shared some pictures over the shared drive and teams app also (remember I already checked its NOT application or file corruption issue) because same file opens everywhere except by this laptop.
While opening the .HEIC file in windows the "Photos" app said there is no codec installed and give the link to download from MS store.
After, moving on MS store, the codec asks us to purchase it. We proceed to buying the codec it says use only personal Microsoft ID. In my research I found that MS restricted to buy anything using any business account.
The problem is not buying this codec in actual, the purpose to ask and provide further solutions.
Why this particular laptop or windows 11 missing this codec? (low priority question)
What is the other easiest way to fix the problem? like copy some file from healthy system and paste in somewhere. or whatever else.
The client is not agree to reformat the OS and Download any Third party app from MS store, as they said to find the way in fixing this problem.
1 Reply
Hi Amandeep, I would avoid copying codec files from another machine, as that can create servicing or Store licensing issues later. The cleaner fix is to repair/reset the Photos app, make sure Windows and Store apps are fully updated, and deploy the HEIF/HEVC extension through Microsoft Store, Company Portal, or Intune if this is a managed business device. If Store purchase with a work account is blocked, the admin may need to deploy the required extension centrally or use JPG conversion as a short-term workaround.
