Forum Discussion
Amandeep2109
Jul 06, 2026Copper Contributor
HEIC codec is not working with Windows 11
My client has 350+ users, no one has this kind of issues with their windows machines. This laptop has Windows 11 v 25H2. In his team, coworkers shared some pictures over the shared drive and teams ap...
Jamony
Jul 11, 2026MCT
Hi Amandeep, I would avoid copying codec files from another PC because that can create servicing, Store, or licensing problems later. The cleaner fix is to repair or reset the Photos app, update Microsoft Store apps, and install or redeploy the HEIF Image Extensions and HEVC extension properly. If this is a managed business device, deploy the required extension through Company Portal, Intune, or your normal software deployment method. Also test whether the HEIC file opens in Photos, Paint, and the browser, because that helps confirm whether the issue is the codec itself or only one application.