Forum Discussion
HEIC codec is not working with Windows 11
My client has 350+ users, no one has this kind of issues with their windows machines. This laptop has Windows 11 v 25H2. In his team, coworkers shared some pictures over the shared drive and teams ap...
Hi Amandeep, I would avoid copying codec files from another machine, as that can create servicing or Store licensing issues later. The cleaner fix is to repair/reset the Photos app, make sure Windows and Store apps are fully updated, and deploy the HEIF/HEVC extension through Microsoft Store, Company Portal, or Intune if this is a managed business device. If Store purchase with a work account is blocked, the admin may need to deploy the required extension centrally or use JPG conversion as a short-term workaround.