Forum Discussion
Form Responses incorrectly showing as Other
For some reason for question 1, the majority of results have gone into "other". I have been away for a few weeks so this has happened some time in the last month and seems to be affecting all our forms, even some that were created by a colleague and shared with me.
Early survey
Recent survey
Do you have any clues as to why this might have happened? All our surveys are copies of each other but have been created many months apart. I did remove some questions from the recent surveys but this is even affecting unmodified surveys, such as the first image (early survey) above which was created by a colleague.
21 Replies
- It is 2022 and i am still getting thesame issue. Anyone knows what is the solution please?
usmvnme I have the same issue and I do not even have an 'other' response option
yamnitram Hi,
I am curious if you have heard anything. I am having what appears to be the same issue. Some responses are dumped into "other" while others aren't plotted at all.
All the data is correct on the Excel worksheet.
To all:
Do we even have an option to call/contact MS directly about this issue? Are there 3rd party options for support?
Thanks in advance!
James_Thornton Hi James, fortunately mine resolved itself without me having to do anything. We tend to use the excel results so it wasn't a major problem, although slightly worrying. I guess best export your data on a regular basis and hope nothing gets worse.
There doesn't seem to be much support for MS forms but hopefully it will be picked up and looked at eventually.
all the bestMartin
yamnitram Thanks for letting me know. Unfortunately mine has neither fixed nor have I heard anything from Microsoft.
Does anyone know if MS plans to continue supporting this product?
I've been experiencing the same problem for a week, unfortunately, it hasn't resolved itself yet.
You didn't do anything to solve it?
No action was taken on my part. It has resolved itself but why it has done so I do not know. Sorry I can't be more helpful.
Martin
yamnitramI still have the same issues, it randomly shows the error for few responses. Can anyone help on what steps should be taken here. Thanks! Appeciate your help.
Hi All,
Experiencing the same issue, found it today.
yamnitram hi I got the same Problem. I think it is counting incorrectly when someone gives multiple answers with including the Option "others". I try to fit this by deleting the answer but it still don`t work.
Kind regards.
- If I export to excel the results are correct. It is just the responses view that is not showing the correct result.
