Forum Discussion
Transferring a Bookings appointment to another staff member loses the Teams meeting link
Hello,
When a customer schedules and booking through bookings as a teams meeting, we sometimes have an situation where the staff member originally assigned is not available to attend the meeting so we will go into the calendar in bookings and update the booking to another staff member. When with do this update, there is no longer the meeting link assigned to the booking and the button to join the meeting is missing from the update email. This did not seem to be a problem until recently.
Here is the original booking email:
Here is the updated email:
This is what the meeting looks like in bookings once it has been updated. Note the Teams meeting information is missing:
Is this a known issue or is there another way to do this?
1 Reply
When a booking is created with Teams meeting integration, Bookings generates a unique Teams meeting link tied to the originally assigned staff member’s calendar and account. If you edit the appointment to assign it to a different staff member, Bookings currently does not automatically regenerate a new Teams meeting link under the new staff member’s calendar. As a result, the existing Teams meeting link gets lost or removed, and the “Join Teams meeting” button disappears from update notifications. This issue has become more visible recently due to backend changes in Microsoft 365 and Teams meeting handling.
Manually add a Teams meeting link after reassignment
- After changing the staff member, go into the associated Outlook calendar event.
- Manually add a new Teams meeting link to the event.
- Send an update invite to attendees.
This is cumbersome but necessary until Microsoft improves the workflow.
------------------------------------
Don't forget to mark as solution if my answer suits you
