Transferring a Bookings appointment to another staff member loses the Teams meeting link
Hello, When a customer schedules and booking through bookings as a teams meeting, we sometimes have an situation where the staff member originally assigned is not available to attend the meeting so we will go into the calendar in bookings and update the booking to another staff member. When with do this update, there is no longer the meeting link assigned to the booking and the button to join the meeting is missing from the update email. This did not seem to be a problem until recently. Here is the original booking email: Here is the updated email: This is what the meeting looks like in bookings once it has been updated. Note the Teams meeting information is missing: Is this a known issue or is there another way to do this?
What is happening with Microsoft Bookings? (Group Bookings disappearing and emails changing format)
I started noticing something strange happening with Microsoft Bookings yesterday morning. First it looked like the times were wrong because I was getting confirmation emails in a 12-hour format (instead of the usual 24-hour format). We normally have a time that can be booked at 16:30 but the emails were saying just 04:30 (no "a.m" or "p.m"). I started testing things from a customer point of view and every time I tried I was getting a different structure in the confirmation email than "normal". The sender information was missing, normally it has been the booking calendar name as the sender. It contained different wording for the "rebook" button. Some parts of some messages were in a different language. They included the day of the week and month in abbreviated format which makes it harder to read the information. If the customer did click on the rebook button then they would see the wrong appointment time (possibly linked to an old time-zone problem that previously existed?). All of these things are not consistent. The situation could change drastically within just a few minutes which makes me think that the program is being updated and something has gone wrong. A couple of hours later I started seeing the name of a person who had cancelled their booking appear in the subject line of an email which has never happened before. Not for a group booking although I can imagine that this is the experience for 1:1 bookings, maybe? Today something similar happened with one person cancelling from a group booking but instead of just getting the cancellation email for the single person it was an event cancellation email and then it looked like the whole group appointment had been removed from the calendar (which could be confirmed in Outlook) and the information had disappeared from the export data function as well. Luckily I am not relying completely on the calendar function in Bookings and I had all the information backed up (I have also recently started using Power Automate to get the booking information because it can be hard to keep up with the number of changes that the customers make with their bookings). I figured that I needed to input all the data again because the appointment time is on this Friday and all the preparations have already been made. I was also lucky enough to meet one of the customers in person and they confirmed for me that they didn't receive any cancellation message so that means that appointment time just completely disappeared without notifying any of the customers! I guess I should be thankful for this otherwise it would cause a lot of confusion and a much bigger problem to try and fix before Friday. I thought that the problem could have been linked to the cancellation because if I look in the Outlook calendar view I could see that the person's name is part of the service title but then within an hour or so I noticed that something similar happened again. Another group appointment time has completely disappeared from the calendar in Bookings, but this time the problem seems to be connected to someone making a new booking for that time slot. This time I can still see the name of one of the original customers in the Outlook appointment but all the old information for all the original customers has disappeared completely from Bookings. I guess there is no way to get this information back? I am also seeing that the number of available slots that can be booked keeps changing. I increased the number spaces for a couple of dates but then these changes just seem to reset to the default number. Another thing that has happened is that I can no longer access the customer view of Bookings when I am logged in on my admin account. The page just reloads about 10 times before giving a 500 error and ending up being redirected to https://outlook.office.com/. It works normally if I go in via an incognito browser window. I don't understand what is happening with Microsoft Bookings. I can imagine that all of this is somehow an update that Microsoft has made which has caused all these bugs and this terrible experience but I think it is surprising that nobody else seems to be reporting any problems that can be linked to this at the moment. I haven't changed anything in the settings for bookings and the program has worked without any major problems for a very long time (I've handled more than 5700 bookings through this program so I have no plans to switch to a different booking program). I keep testing things by making fake bookings and as of now the confirmation emails seem to have reverted back to their old format from two days ago. I need to start opening dates for January which can be booked but I don't think I can trust this program to work properly at the moment. It would be nice to be able to get information about what changes being made and any possible bugs that exist in the program to help those of us who use this program every day.
