Staff not displaying on email notification

Is this problem still not solved? I have searched for a solution but cannot find it. Thanks

I'm seeing that this single issue (Staff not displaying on email notification) may have been fixed in my Office 365 tenant - Microsoft Bookings instance today 05/14/24. I DO NOT have the "Allow customers to choose a particular staff for booking" option in the booking Service settings enabled. The "New booking:" and the "Updated booking:" subject email notifications, that I tested today 05/14/24 for creating new bookings on all 6 of my MS Bookings pages (where none of our 6 x bookings pages have the "Allow customers to choose a particular staff for booking" option in the booking Service settings enabled) do indeed now contain "with Agent name" text in the email body content. However, I'm seeing that the "Canceled booking:" subject emails do not seem to work that way, and do not seem to have the same fix. Can anyone else that hit this issue confirm that it is fixed in all aspects (for all 3 of the "New", "Updated", and "Canceled" subject email notifications for the email body contents) for them if they create a test booking today?

Only the "Canceled booking:" email body content still does not have this bug fix implemented as of 05/14/24, when today on 05/14/24 I tested creating a MS Bookings appointment, as a test user, and then after I canceled it the "with Agent name" text does not appear in the red circled area of this screenshot:

Edit: I went back in my email history, and I do see that even less than 1 year ago, back on 06/03/2023 for the original MS Booking "Canceled booking:" dated email that was received from the MS Bookings side, that even the "Canceled booking:" subject email notifications DID USED TO WORK to display the "with Agent name" text in the email body content, and you see the screenshot here that shows that was working back then, for a "Canceled booking:" email that contains the "with Jon Ferraez" ("with Agent name") text that is circled in green, for a MS Booking appointment that our customer had cancelled on 06/03/2023 (that date is seen at the top right, and the "with Jon Ferraez" text in the email body is circled in green here):
06/03/2023 "Canceled booking:" subject email:

So, is anyone else seeing that the "Canceled booking:" email notification is the only notification type that DOES NOT show the "with Agent name" text in the email body content, only for the Canceled bookings? And for anyone else that can reply, do the "New booking:" and "Updated booking:" subject emails work for you in regards to the overall bug issue in this thread, if you were to create a new MS Booking today and then update that booking, and then ultimately cancel that booking? Does it work in all aspects for you to show the "with Agent name" text in the body content for all 3 of those MS Bookings notification email types, with the "Allow customers to choose a particular staff for booking" option in the booking Service settings not enabled in that case? For myself in my own testing today on 05/14/24, after testing for all 3 email types, it would be great if the "Canceled booking:" email notifications also had this same fix implemented. I will wait to hear back from some other customers that were hitting the original overall issue at this point.

We are also have the same issue. Assigned staff's name is not showing on the client's email notificaton after the booking has been made. This is really inconvenient for us as we have a lot of meetings, and it's hard to coordinate these meetings when the clients doesn't knowing who they are suppose to meet with.

Danielle755 Can you please check if staff selection is enabled for your Bookings service?

And you are able to select a staff from the Bookings page when you book an appointment?