Forum Discussion
Staff not displaying on email notification
MicrosoftDanielle755 Can you please check if staff selection is enabled for your Bookings service?
And you are able to select a staff from the Bookings page when you book an appointment?
Babu_Alagarsamy can you get this ticket esclated with Microsoft, to create a bug ticket for it? This is 4 people with the exact same reported issue now, and the op Danielle755's post was created way back on February 29, 2024?? Surely this ticket can be escalated to Engineering now. I feel like this bug was introduced in an attempt to fix something else with the email format and was not noticed then in the testing phase (at least with the option disabled for "allow customers to choose the staff member to book" in that case, the default setting), and these 4 reports that you see in this thread should be confirmation that this is a current issue that should warrant being investigated on the Engineering side. Thanks!
- Hello.
I have read the entire thread, and yes, we have had the same problem since March 2024. From what we see, it remains unresolved.
We also have the problem, since the same date, that the text of the notes included by the client when requesting an appointment from the Bookings website that we have configured has disappeared.
Hopefully they will fix this problem soon.
Greetings and thank you for posting this incident.
- HI Babu,
We have our services set up to have the booking go to the next available staff member and it has been working until Monday. We don't want users to select a staff member to try and divide up the service, so not one person is getting all the bookings. Not sure if anyone else has there services set up this way?- We have our bookings process set up the same way. Prior to March 19, the notification email included the name of the agent assigned to that appointment. That agent's name is no longer in the notification email. I am unable to find a setting that changed that removed the name of the agent that got the appointment.
That is what you are referring to, correct?JasonH hello, yes that is correct. It looked like it was working again last week but then another office reported that the emails are not displaying who the agent is again. Not sure if this is just a booking glitch.
