Forum Discussion
Staff not displaying on email notification
MicrosoftDanielle755 Can you please check if staff selection is enabled for your Bookings service?
And you are able to select a staff from the Bookings page when you book an appointment?
We have our services set up to have the booking go to the next available staff member and it has been working until Monday. We don't want users to select a staff member to try and divide up the service, so not one person is getting all the bookings. Not sure if anyone else has there services set up this way?
- We have our bookings process set up the same way. Prior to March 19, the notification email included the name of the agent assigned to that appointment. That agent's name is no longer in the notification email. I am unable to find a setting that changed that removed the name of the agent that got the appointment.
That is what you are referring to, correct?JasonH hello, yes that is correct. It looked like it was working again last week but then another office reported that the emails are not displaying who the agent is again. Not sure if this is just a booking glitch.
Danielle755, Babu_Alagarsamy, JasonH, and byardin I have also run into this bug as well, and we have 6 different MS Bookings pages deployed, with just about daily usage on half of those, for customers that book new appointments with them, and this problem started for us around March 1, 2024, and it still affects us as of May 7, 2024, and unfortunately from what I can tell there is no setting that "disables" the appending of the assigned staff member in the "New booking:" email body content (although I found that you can get that working again if you enable the "allow the customer to book a particular staff member" option in the Services section; however for those customers that do not want to have that enabled, including for my company, there is no fix for this, and I would consider it a bug that is still present as of May 7, 2024. This appears to be a bug with the "New booking:" notification emails, as I on a completely difference instance to the op's MS Bookings instance and I am also experiencing this same issue as you had reported. On March 20, 2024 the new MS Bookings appointments that sent the "New booking:" emails stopped showing the assigned staff member's name in that sent email (we don't want to utilize the "allow the customer to book a particular staff member" option", so that is disabled, which is the default and is what we want, as we want customers to book the appt. in a round robin fashion) and we used to get an email after a customer booked that would state "New booking from X customer name, and the line after that would read "Calendar name X with Staff Member X name", which would inform us internally which Staff member did get booked by that appointment creation, and since that date it only states the "Calendar name with X" but does not also state the "with Staff Member X name" portion at the end, in the notification emails for the new bookings. This appears to be a bug. If I enable the option for "allow the customer to book a particular staff member" then this works again. This affects us even further because our ticket system reads the body content in the "New booking:" emails, as they are created and initially reach our ticket system, and the ticket system is programmed (based on a trigger) to read the assigned staff member's name inside the email body content of "New booking:" MS Booking system emails as they are incoming to the ticket system and based on that a trigger in the ticket system reads that email body content and now it can't read the assigned staff member in that email, and so it can't automatically assign the new support ticket to the correct ticket system user (technician) due to this MS Bookings bug.
Example "New booking:" email sent today 05/07/2024, which does not contain the "with Jon Ferraez" portion of appended text, to display the assigned staff member's name, after the booking calendar name portion of the email body content:And this is what the email should have looked like (and can be made to do as of 05/07/24, but that requires enabling the one option that we don't want to enable, which is "allow the customer to choose the assigned staff member to book"; we want the bookings to be assigned to our staff members in a round-robin fashion so that option CAN'T work for us to switch to using; please fix this bug!:
The full text for our issue, which matches this issue description / and echoes the other MS Bookings instance admi's in this thread:
There appears to be a bug with the "New booking:" notification emails, this issue started for us on or around March 20, 2024, and it still affects us as of May 7, 2024. Prior to that March 20, 2024 date the new MS Bookings appointments that were created by our customers (we don't want to utilize the "allow the customer to book a particular staff member" option", so that is disabled, which is the default and is what we want, as we want customers to book the appt. in a round robin fashion) and we used to get an email after a customer booked that would state "New booking from X customer name, and the line after that would read "Calendar name X with Staff Member X name", which would inform us internally which Staff member did get booked by that appointment creation, and since that date it only states the "Calendar name with X" but does not also state the "with Staff Member X name" portion at the end, in the notification emails for the new bookings. This appears to be a bug. If I enable the option for "allow the customer to book a particular staff member" then this works again. The problem is I don't want to utilize the option to allow the customer to book a particular staff member to make the email notification work again, and we utilize a ticket system to assign those particular MS Bookings "New booking:" email notifications that the support ticket is created based on, can't be automatically assigned to the particular staff member in our ticket system, since this bug breaks that, so the ticket can only go to the general queue, solely due to because the MS Bookings "New booking:" notification email no longer includes the assigned "staff member" name in that email anymore. Please fix this!
