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qduering
Copper Contributor
May 30, 2025
Solved

Room resource is not auto accepting emails sent from bookings.

I have been asked to create a new room resource for a Bookings shared space. This Bookings space has other room resources that are working fine. The expected behavior is that Users will book with these room resources that are added as Staff within the Bookings space. Bookings will send an email invite to the room resource, and it will automatically accept. This will add the invite to the Bookings calendar for the staff and also add the meeting invite to the Room Resource. 

 

I have created a new room resource and added as a Staff / Team Member role in the Bookings space. When booking with that new room resource the invite is no automatically being accepted as it is for others. 

 

In the image above you can see the invite appears on my calendar but not on the room resources calendar. This is critical as this room resource calendar is tied to a touch panel screen for booking that room. 

 

In the image above you can see the meeting appears on the bookings calendar. 

 

Taking a look at the mailboxes deleted items I can see the meeting invite makes it to the inbox, but the meeting is not accepted.

Auto accept invites are turned on

 

 

The deleted items of room resource setup exactly the same to my knowledge show the invites getting accepted 

 

 

Can I get some guidance on getting Bookings to correctly send meeting invites to my room resource so they can be accepted? 

  • I forgot to come back and close this out on my own. I was able to solve this using 

    Get-CalendarProcessing -Identity "email address removed for privacy reasons" | Format-List

     

    Running that command for both room resource mailboxes I was able to see ProcessExternalMeetingMessages was set to False. I realized that bookings emails would be considered as external (duh). I set that boolean to True and everything started working right away. Bookings is now able to add meeting invites on the room resource mailbox.

     

     

1 Reply

  • qduering's avatar
    qduering
    Copper Contributor

    I forgot to come back and close this out on my own. I was able to solve this using 

    Get-CalendarProcessing -Identity "email address removed for privacy reasons" | Format-List

     

    Running that command for both room resource mailboxes I was able to see ProcessExternalMeetingMessages was set to False. I realized that bookings emails would be considered as external (duh). I set that boolean to True and everything started working right away. Bookings is now able to add meeting invites on the room resource mailbox.

     

     

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