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garrettdexter's avatar
garrettdexter
Copper Contributor
Sep 07, 2023

MS Bookings Submission Notifications Changed - Missing Information

I am the MS Bookings admin for my company, and I have a retail store manager that receives bookings notifications and is  on the schedule for the services consumers can select from. I did not make any changes to the admin side of Bookings, but he now receives different information when people schedule an appointment. Phone numbers now have a "0" before them when the consumer doesn't input that, and he no longer receives the customer address even though it's a required field in the scheduler.

 

As an example, last month he received:

Name: John Doe
Email:  email address removed for privacy reasons
Phone Number: 555-555-5555
Address: 123 Example St, Example, CA 12345
Time Zone: (UTC-05:00) Eastern Time (US & Canada)

 

He now receives:

Name: John Doe
Email: email address removed for privacy reasons
Phone Number: 05555555555
Time Zone: Eastern Standard Time

 

Any ideas as to why that would be and/or how to fix it and get back to the information included in last months submissions?

  • I'm seeing new results from email notifications as well. Extra spacing, missing additional information. Seems to have started in the last week.
    • garrettdexter's avatar
      garrettdexter
      Copper Contributor

      ThomasSchwoerer Any idea why? Did they change the way submission data appears to your knowledge? It doesn't seem like I can do anything on my end to change it.

      • ThomasSchwoerer's avatar
        ThomasSchwoerer
        Iron Contributor
        Don't think it's anything on our admin side, likely a Microsoft update. I'm hearing reports of cancellations send out as well that my users did not send out, which is concerning. Lots of weird issues in the last week.

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