Forum Discussion
garrettdexter
Sep 07, 2023Copper Contributor
MS Bookings Submission Notifications Changed - Missing Information
I am the MS Bookings admin for my company, and I have a retail store manager that receives bookings notifications and is on the schedule for the services consumers can select from. I did not make any changes to the admin side of Bookings, but he now receives different information when people schedule an appointment. Phone numbers now have a "0" before them when the consumer doesn't input that, and he no longer receives the customer address even though it's a required field in the scheduler.
As an example, last month he received:
Name: John Doe
Email: email address removed for privacy reasons
Phone Number: 555-555-5555
Address: 123 Example St, Example, CA 12345
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
He now receives:
Name: John Doe
Email: email address removed for privacy reasons
Phone Number: 05555555555
Time Zone: Eastern Standard Time
Any ideas as to why that would be and/or how to fix it and get back to the information included in last months submissions?
- ThomasSchwoererIron ContributorI'm seeing new results from email notifications as well. Extra spacing, missing additional information. Seems to have started in the last week.
- garrettdexterCopper Contributor
ThomasSchwoerer Any idea why? Did they change the way submission data appears to your knowledge? It doesn't seem like I can do anything on my end to change it.
- ThomasSchwoererIron ContributorDon't think it's anything on our admin side, likely a Microsoft update. I'm hearing reports of cancellations send out as well that my users did not send out, which is concerning. Lots of weird issues in the last week.