Forum Discussion
Bookings with me we could not fulfil your request.
Bookings with me we could not fulfil your request when using guest non Microsoft account.
I would screenshot the error but your file upload doesn't work here.
Error is:
Booking info, times and time zone
exclamation mark in big circle
We could not fulfil your request
Error
big blue OK button
btw. api call response is:
{
"error": "Status(StatusCode=\"Internal\", Detail=\"Exception of type 'Microsoft.Outlook.Services.Bookings.Operations.SelfServiceBookingEmailVerificationRequiredException' was thrown.\")",
"code": 13,
"message": "Status(StatusCode=\"Internal\", Detail=\"Exception of type 'Microsoft.Outlook.Services.Bookings.Operations.SelfServiceBookingEmailVerificationRequiredException' was thrown.\")",
"details": [
]
}
error happens after I insert name, email and message on booking slot selection as guest
P.S. I know that there is similar thread but it looks dead and seems like Microsoft doesn't care.
Hopefully this will be of some use to someone - We came across this error and, on seeing these threads, asked our admin to take a look at the settings in Microsoft 365 Admin Center -> Settings -> Org Settings -> Bookings. As soon as the admin just looked at the settings page and didn't change anything (I was on the screen share - can confirm!) the issue seemed to resolve itself. We already had Bookings turned on.
This was an initial investigation into the functionality so we won't be using it heavily until a few months away so I can't say it has resolved 100% but after 3 or 4 tests using the same process (but different email addresses, browsers, networks etc.) we have been unable to recreate the error.
- I experienced this same issue today. Ultimately, I found that Bookings was disabled in our org settings. I'd thought Bookings was enabled before, but perhaps the enablement options changed?
In any event, take a look at your settings:
Microsoft 365 Admin Center -> Settings -> Org Settings -> BookingsThis did fix my unhandled error. Strangely, if anyone signs in with a personal Office 365 account, they are blocked with the message "You do not have access to Bookings with me", even to view my publicly available Bookings, but anyone can continue on as Guest and access the pages. Seems odd that logging in would have less access than an anonymous user.
- we are a new bookings user - on our initial tests we get this error too - which means bookings is utterly useless to us.
Sort out please MicrosoftThere are no rules, sometimes it works, sometimes it doesn't. For some people it work for some not.
In cases where it doesn't work, going incognito may or may not help.
Crazy!
Echoing same issue. Could not complete request errors. And I was so excited to find this...it's a shame.
We have been getting this same error since April as well. Our company has been using My Bookings mostly without issue for a year. This problem started in April - I'm guessing due to an update. I thought it was random at first, but I have been able to reproduce it each time on an iPhone running Safari. If I select the option to "Continue as Guest" I get this error every time when it should be displaying the screen to enter the verification code. The user gets the email with the code as though it has worked.
I opened a ticket with Microsoft in April, but they have been struggling to pinpoint the problem.
- I am also having this issue. Just this morning, I was testing with a coworker.
- Deleted ping...
- I had some try to use my Bookings page from outside the company (gmail) and reported the same error. I was able to connect as "Guest" and complete the sign booking for the same time slot. I've just started using Bookings, but so far it's about 50/50 whether people can complete the meetings.
- Yes, we are having this same issue. Does anyone monitor this community to help provide answers?
- So when you have selected a meeting to send, you get the popup to enter an/some email addresses and it is after that method that the error appears. We have since found out that if you don't use that email option, and opt to copy the link (in the same popup) and then include the link in your email comms, that seems to work fine, no errors at all..........not ideal but that's the workaround we are using to implement this app. It's a little clunky but it works and gets us off our Calendly subcriptions...
- I just tried that and I'm getting the same error after filling out the form to book with my name and email address.
boristomas So no resolution to this? I have the same issue just encountered today.
- Of course not.
Microsoft?
I am running into this issue as well. Confirmed that it only works with signed-in users. For my test I signed into Microsoft account. It fails for guest users.
Interestingly, when testing as a Guest user, I do receive an email with a verification code, which is normal, but I am unable to proceed any further due to the error message.
- Oh yeah, I see those emails as well, very strange.
