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PurSpyk's avatar
PurSpyk
Brass Contributor
Mar 08, 2021

Silent crash

Hi

 

Every time I wake my computer from sleep the following error appears in Event Viewer

 

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13811.20002, time stamp: 0x6025a939
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x443c
Faulting application start time: 0x01d713cc28c2c0e9
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 42983044-11ab-4d69-ad76-1c71ed7b344d
Faulting package full name:
Faulting package-relative application ID:

 

This has been happening since a few builds ago

5 Replies

  • Evan_Bolin's avatar
    Evan_Bolin
    Former Employee
    Mar 11, 2021
    Hello,

    Can you please confirm the version of Office you're using and provide the installed build number?

    Thanks,
    Evan
      • Evan_Bolin's avatar
        Evan_Bolin
        Former Employee
        Mar 16, 2021
        Thanks. A new update was released today. Can you please try fully uninstalling Office and reinstall it to see if you still get this error?

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