Forum Discussion

Brass Contributor

Mar 08, 2021

Silent crash

Hi Every time I wake my computer from sleep the following error appears in Event Viewer Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13811.20002, time stamp: 0x6025a939 Fa...

Evan_Bolin

Former Employee

Mar 11, 2021

Hello,

Can you please confirm the version of Office you're using and provide the installed build number?

Thanks,
Evan

PurSpyk
Brass Contributor
Mar 12, 2021
Hi

Build 13906.20000

Regards

Brett
- Evan_Bolin
  Former Employee
  Mar 16, 2021
  Thanks. A new update was released today. Can you please try fully uninstalling Office and reinstall it to see if you still get this error?
  - PurSpyk
    Brass Contributor
    Mar 30, 2021
    Seems to have fixed the issue, will continue to monitor