Forum Discussion

Brass Contributor

Mar 08, 2021

Silent crash

Hi Every time I wake my computer from sleep the following error appears in Event Viewer Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13811.20002, time stamp: 0x6025a939 Fa...

Evan_Bolin

Former Employee

Mar 11, 2021

Hello,

Can you please confirm the version of Office you're using and provide the installed build number?

Thanks,
Evan

PurSpyk

Brass Contributor

Mar 12, 2021

Hi

Build 13906.20000

Regards

Brett

Evan_Bolin
Former Employee
Mar 16, 2021
Thanks. A new update was released today. Can you please try fully uninstalling Office and reinstall it to see if you still get this error?
- PurSpyk
  Brass Contributor
  Mar 30, 2021
  Seems to have fixed the issue, will continue to monitor
- kwester-ebbinghaus-business
  Iron Contributor
  Mar 22, 2021
  Evan_Bolin I have seen this on many machines home and business. It seem to be related to the Azure outtage some days ago.
  https://status.azure.com/status/history/