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RBE17's avatar
RBE17
Copper Contributor
Jun 05, 2023

Outlook Mac 16.75 crashes at launch on Ventura 13.4

Hi there,

 

Just updated this morning Office application (beta channel) and Outlook now crashes a few seconds after launch (Mac Intel - Ventura 13.4).

 

Does anyone have the same behavior ?

Hope a future and quick version will fix it.

 

Thanks for feedback

 

Here is the log :

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2023-06-05 21:38:30 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.75.0.23053001
Crashed Module Name: mso99
Crashed Module Version: 16.75.23053001
Crashed Module Offset: 0x00000000010759ad
Blame Module Name: mso99
Blame Module Version: 16.75.23053001
UnsymbolicatedChecksum: 382A0F3804048F523AB1BDA5A50EB8D4
Blame Module Offset: 0x00000000010759ad
StackHash: ec7e8c94d0493236_1_bk_phx
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c
Build Type: Release
Crashed thread Stack Pointer: 0x_000070000bcd8730
Crashed thread: 30

 

 

 

  • Newer version this morning 16.75.23060401 fixes the crash.

    Thank you to the Dev Team having worked it out quickly :happyface:

  • RBE17's avatar
    RBE17
    Copper Contributor

    Newer version this morning 16.75.23060401 fixes the crash.

    Thank you to the Dev Team having worked it out quickly :happyface:

  • FrankieBB's avatar
    FrankieBB
    Copper Contributor

    RBE17 
    I have a similar but slightly different problem.  Really annoying! The new Outlook update installed itself a couple of days ago (I tried an Outlook update last year and I didn't like it so I reverted to legacy, but this one seemed better so I was giving it a go and had set up my five mailboxes as only one had transferred smoothly), Ventura update went through yesterday but since I restarted post Ventura I cannot access Outlook. "There was a problem with Microsoft Outlook and we apologize for the inconvenience. Restart Microsoft Outlook [check]." But it cannot restart.

     

    Error message:

     

    Microsoft Error Reporting log version: 2.0

     

    Error Signature:

    Exception: EXC_BAD_INSTRUCTION

    ExceptionEnumString: 2

    Exception Code: 0x00000001 (0x000000013f2c4000)

    Date/Time: 2023-06-06 06:28:06 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.73.2.23052700

    Crashed Module Name: HxCore

    Crashed Module Version: 16.0.16416.33815

    Crashed Module Offset: 0x0000000000004b4c

    Blame Module Name: HxCore

    Blame Module Version: 16.0.16416.33815

    UnsymbolicatedChecksum: E2EDE98347D613B613F67634B588FC8B

    Blame Module Offset: 0x0000000000004b4c

    StackHash: d49e00893f71bd6d_0x000000002044a481_phx_arm

    Application LCID: 2057

    Extra app info: Reg=en Loc=0x0809

    Build Type: Release

    Crashed thread Stack Pointer: 0x_000000016be9e710

    Crashed thread: 10

     

    [Thread details]

    • FrankieBB's avatar
      FrankieBB
      Copper Contributor
      I was not on beta and there were no further updates but I moved to preview updates and there was one available which seems to have fixed it, thankfully. Can't live without email!!
      • RBE17's avatar
        RBE17
        Copper Contributor
        Well, good news. Beta channel is used to have pretty stable builds (despite his name :))
        I have worked with Outlook in this configuration for many months and only met minor issues.
        I think it's a better choice when you have newest versions of MacOS installed.
        Apple has still its own issues with Ventura, 13.4 is still not functioning for example with aerial screensavers on 3 monitors and more.
    • RBE17's avatar
      RBE17
      Copper Contributor
      Hey FrankieBB

      It seems you are using the stable channel considering your version 16.73.2.23052700
      I have a MacBook Pro (M2 Pro) besides my iMac Intel with the exact same version and it works flawlessly for me with 7 accounts.

      Maybe your issue is coming from the only account automatically migrated when you switched from the legacy to new Outlook.
      I have experienced issues when I first migrated and found out it was better to delete every account in new Outlook and manually configure it.

      If you have time to spend, just delete all of your 5 accounts in New Outlook and re-create them one by one while restarting Outlook each time to check if one of your account can be the root cause of your crash.

      Keep us in touch
  • Edoardo975's avatar
    Edoardo975
    Copper Contributor

    Dear all at microsoft and RBE17 ,

     

    My outlook is not working anymore and experiencing the same issue over and over after the last update. I have ventura 13.4 and my machine is a macbook pro 2019. This is the report . can anyone hel me fixing this ? 

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process: Microsoft Outlook [1369]
    Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    Identifier: com.microsoft.Outlook
    Version: 16.74 (16.74.23061100)
    Code Type: X86-64 (Native)
    Parent Process: launchd [1]
    User ID: 502

    Date/Time: 2023-06-20 07:56:43.9944 +0100
    OS Version: macOS 13.4 (22F66)
    Report Version: 12
    Bridge OS Version: 7.5 (20P5058)
    Anonymous UUID: 01B02D73-EF2F-8013-FAB1-E597F99A18B0


    Time Awake Since Boot: 460 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Termination Reason: Namespace DYLD, Code 1 Library missing
    Library not loaded: @rpath/ADAL4.framework/Versions/A/ADAL4
    Referenced from: <1D8C2DDC-F3B5-3CB5-800B-F9B9004223DC> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    Reason: tried: '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/ADAL4.framework/Versions/A/ADAL4' (code signature invalid in <52B714CF-CDC7-3FF3-B1C4-E18AFFEC7118> '/Applications/Microsoft Outlook.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x000CCCA0, codeBlobSize=0x0000A1C0), '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/ADAL4.framework/Versions/A/ADAL4' (
    (terminated at launch; ignore backtrace)

    Thread 0 Crashed:
    0 dyld 0x7ff80b2a7c42 __abort_with_payload + 10
    1 dyld 0x7ff80b2c1fd7 abort_with_payload_wrapper_internal + 82
    2 dyld 0x7ff80b2c2009 abort_with_payload + 9
    3 dyld 0x7ff80b2468f0 dyld4::halt(char const*) + 375
    4 dyld 0x7ff80b243b71 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4526
    5 dyld 0x7ff80b2423bd start + 1805


    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7b999f478 rdx: 0x00007ff7b999f8e0
    rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7b999f4c0 rsp: 0x00007ff7b999f478
    r8: 0x00007ff7b999f4e0 r9: 0x0000000000000000 r10: 0x0000000000000081 r11: 0x0000000000000246
    r12: 0x0000000000000081 r13: 0x00007ff7b999f8e0 r14: 0x0000000000000001 r15: 0x0000000000000006
    rip: 0x00007ff80b2a7c42 rfl: 0x0000000000000246 cr2: 0x0000000108ccf000

    Logical CPU: 0
    Error Code: 0x02000209
    Trap Number: 133


    Binary Images:
    0x10655f000 - 0x107de2fff com.microsoft.Outlook (16.74) <1d8c2ddc-f3b5-3cb5-800b-f9b9004223dc> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    0x108c0a000 - 0x108c55fff OPF_Common.dylib (*) <b0b0efc6-fb92-3e6f-a6d2-0a9af85fc0b1> /Applications/Microsoft Outlook.app/Contents/Frameworks/OPF.framework/Versions/A/Resources/OPF_Common.dylib
    0x7ff80b23c000 - 0x7ff80b2d45cf dyld (*) <9e98a840-a3ac-31c1-ab97-829af9bd6864> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=204.8M resident=0K(0%) swapped_out_or_unallocated=204.8M(100%)
    Writable regions: Total=8596K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8596K(100%)

    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 1
    Stack 8192K 1
    VM_ALLOCATE 8K 2
    __DATA 2907K 4
    __DATA_CONST 1588K 3
    __DATA_DIRTY 7K 1
    __LINKEDIT 179.4M 4
    __TEXT 25.4M 3
    dyld private memory 260K 2
    shared memory 4K 1
    =========== ======= =======
    TOTAL 273.4M 22

     

    -----------
    Full Report
    -----------

    {"app_name":"Microsoft Outlook","timestamp":"2023-06-20 07:56:44.00 +0100","app_version":"16.74","slice_uuid":"1d8c2ddc-f3b5-3cb5-800b-f9b9004223dc","build_version":"16.74.23061100","platform":1,"bundleID":"com.microsoft.Outlook","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.4 (22F66)","roots_installed":0,"name":"Microsoft Outlook","incident_id":"0376E513-928F-4C31-92AE-3E658EEE49A9"}
    {
    "uptime" : 460,
    "procRole" : "Default",
    "version" : 2,
    "userID" : 502,
    "deployVersion" : 210,
    "modelCode" : "MacBookPro16,1",
    "coalitionID" : 910,
    "osVersion" : {
    "train" : "macOS 13.4",
    "build" : "22F66",
    "releaseType" : "User"
    },
    "captureTime" : "2023-06-20 07:56:43.9944 +0100",
    "incident" : "0376E513-928F-4C31-92AE-3E658EEE49A9",
    "pid" : 1369,
    "cpuType" : "X86-64",
    "roots_installed" : 0,
    "bug_type" : "309",
    "procLaunch" : "2023-06-20 07:56:43.9567 +0100",
    "procStartAbsTime" : 460243610186,
    "procExitAbsTime" : 460281067826,
    "procName" : "Microsoft Outlook",
    "procPath" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
    "bundleInfo" : {"CFBundleShortVersionString":"16.74","CFBundleVersion":"16.74.23061100","CFBundleIdentifier":"com.microsoft.Outlook"},
    "storeInfo" : {"deviceIdentifierForVendor":"1430BF15-39E5-5DA4-A521-6D0A0440CBD5","thirdParty":true},
    "parentProc" : "launchd",
    "parentPid" : 1,
    "coalitionName" : "com.microsoft.Outlook",
    "crashReporterKey" : "01B02D73-EF2F-8013-FAB1-E597F99A18B0",
    "codeSigningID" : "com.microsoft.Outlook",
    "codeSigningTeamID" : "UBF8T346G9",
    "codeSigningFlags" : 570495745,
    "codeSigningValidationCategory" : 6,
    "codeSigningTrustLevel" : 0,
    "bridgeVersion" : {"build":"20P5058","train":"7.5"},
    "sip" : "enabled",
    "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
    "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/ADAL4.framework\/Versions\/A\/ADAL4","Referenced from: <1D8C2DDC-F3B5-3CB5-800B-F9B9004223DC> \/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook","Reason: tried: '\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file, not in dyld cache), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file), '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' (code signature invalid in <52B714CF-CDC7-3FF3-B1C4-E18AFFEC7118> '\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x000CCCA0, codeBlobSize=0x0000A1C0), '\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file, not in dyld cache), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file), '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' ("]},
    "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
    "faultingThread" : 0,
    "threads" : [{"triggered":true,"id":16829,"threadState":{"r13":{"value":140701947525344},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140701947524320},"cr2":{"value":4442615808},"rdx":{"value":140701947525344},"r10":{"value":129},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":140703315950658,"matchesCrashFrame":1},"rbp":{"value":140701947524288},"rsp":{"value":140701947524216},"r12":{"value":129},"rcx":{"value":140701947524216},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":441410,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":2},{"imageOffset":548823,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":82,"imageIndex":2},{"imageOffset":548873,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":2},{"imageOffset":43248,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":2},{"imageOffset":31601,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4526,"imageIndex":2},{"imageOffset":25533,"symbol":"start","symbolLocation":1805,"imageIndex":2}]}],
    "usedImages" : [
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    }

     

    • RBE17's avatar
      RBE17
      Copper Contributor
      Hey Edoardo975,

      What channel are you using ?
      16.74.23061100 seems not to be a version from Beta channel ? I'm currently using 16.75 on Ventura 13.4 without any new issue (iMac Intel)

      I have just updated Office for Mac on my MBP (M2) (stable channel) from 16.73 to 16.74 and it works flawlessly too. Version is 16.74.1 (23061800)
      It seems your version 16.74 (16.74.23061100) is not the latest one, my advice would be to search for new updates.

      Kind Regards

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