Forum Discussion
Outlook Mac 16.75 crashes at launch on Ventura 13.4
- Jun 06, 2023
Newer version this morning 16.75.23060401 fixes the crash.
Thank you to the Dev Team having worked it out quickly
Dear all at microsoft and RBE17 ,
My outlook is not working anymore and experiencing the same issue over and over after the last update. I have ventura 13.4 and my machine is a macbook pro 2019. This is the report . can anyone hel me fixing this ?
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Microsoft Outlook [1369]
Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: 16.74 (16.74.23061100)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2023-06-20 07:56:43.9944 +0100
OS Version: macOS 13.4 (22F66)
Report Version: 12
Bridge OS Version: 7.5 (20P5058)
Anonymous UUID: 01B02D73-EF2F-8013-FAB1-E597F99A18B0
Time Awake Since Boot: 460 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/ADAL4.framework/Versions/A/ADAL4
Referenced from: <1D8C2DDC-F3B5-3CB5-800B-F9B9004223DC> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Reason: tried: '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/ADAL4.framework/Versions/A/ADAL4' (code signature invalid in <52B714CF-CDC7-3FF3-B1C4-E18AFFEC7118> '/Applications/Microsoft Outlook.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x000CCCA0, codeBlobSize=0x0000A1C0), '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/ADAL4.framework/Versions/A/ADAL4' (
(terminated at launch; ignore backtrace)
Thread 0 Crashed:
0 dyld 0x7ff80b2a7c42 __abort_with_payload + 10
1 dyld 0x7ff80b2c1fd7 abort_with_payload_wrapper_internal + 82
2 dyld 0x7ff80b2c2009 abort_with_payload + 9
3 dyld 0x7ff80b2468f0 dyld4::halt(char const*) + 375
4 dyld 0x7ff80b243b71 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4526
5 dyld 0x7ff80b2423bd start + 1805
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7b999f478 rdx: 0x00007ff7b999f8e0
rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7b999f4c0 rsp: 0x00007ff7b999f478
r8: 0x00007ff7b999f4e0 r9: 0x0000000000000000 r10: 0x0000000000000081 r11: 0x0000000000000246
r12: 0x0000000000000081 r13: 0x00007ff7b999f8e0 r14: 0x0000000000000001 r15: 0x0000000000000006
rip: 0x00007ff80b2a7c42 rfl: 0x0000000000000246 cr2: 0x0000000108ccf000
Logical CPU: 0
Error Code: 0x02000209
Trap Number: 133
Binary Images:
0x10655f000 - 0x107de2fff com.microsoft.Outlook (16.74) <1d8c2ddc-f3b5-3cb5-800b-f9b9004223dc> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
0x108c0a000 - 0x108c55fff OPF_Common.dylib (*) <b0b0efc6-fb92-3e6f-a6d2-0a9af85fc0b1> /Applications/Microsoft Outlook.app/Contents/Frameworks/OPF.framework/Versions/A/Resources/OPF_Common.dylib
0x7ff80b23c000 - 0x7ff80b2d45cf dyld (*) <9e98a840-a3ac-31c1-ab97-829af9bd6864> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=204.8M resident=0K(0%) swapped_out_or_unallocated=204.8M(100%)
Writable regions: Total=8596K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8596K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 2907K 4
__DATA_CONST 1588K 3
__DATA_DIRTY 7K 1
__LINKEDIT 179.4M 4
__TEXT 25.4M 3
dyld private memory 260K 2
shared memory 4K 1
=========== ======= =======
TOTAL 273.4M 22
-----------
Full Report
-----------
{"app_name":"Microsoft Outlook","timestamp":"2023-06-20 07:56:44.00 +0100","app_version":"16.74","slice_uuid":"1d8c2ddc-f3b5-3cb5-800b-f9b9004223dc","build_version":"16.74.23061100","platform":1,"bundleID":"com.microsoft.Outlook","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.4 (22F66)","roots_installed":0,"name":"Microsoft Outlook","incident_id":"0376E513-928F-4C31-92AE-3E658EEE49A9"}
{
"uptime" : 460,
"procRole" : "Default",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "MacBookPro16,1",
"coalitionID" : 910,
"osVersion" : {
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"build" : "22F66",
"releaseType" : "User"
},
"captureTime" : "2023-06-20 07:56:43.9944 +0100",
"incident" : "0376E513-928F-4C31-92AE-3E658EEE49A9",
"pid" : 1369,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-06-20 07:56:43.9567 +0100",
"procStartAbsTime" : 460243610186,
"procExitAbsTime" : 460281067826,
"procName" : "Microsoft Outlook",
"procPath" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
"bundleInfo" : {"CFBundleShortVersionString":"16.74","CFBundleVersion":"16.74.23061100","CFBundleIdentifier":"com.microsoft.Outlook"},
"storeInfo" : {"deviceIdentifierForVendor":"1430BF15-39E5-5DA4-A521-6D0A0440CBD5","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.microsoft.Outlook",
"crashReporterKey" : "01B02D73-EF2F-8013-FAB1-E597F99A18B0",
"codeSigningID" : "com.microsoft.Outlook",
"codeSigningTeamID" : "UBF8T346G9",
"codeSigningFlags" : 570495745,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 0,
"bridgeVersion" : {"build":"20P5058","train":"7.5"},
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/ADAL4.framework\/Versions\/A\/ADAL4","Referenced from: <1D8C2DDC-F3B5-3CB5-800B-F9B9004223DC> \/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook","Reason: tried: '\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file, not in dyld cache), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file), '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' (code signature invalid in <52B714CF-CDC7-3FF3-B1C4-E18AFFEC7118> '\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x000CCCA0, codeBlobSize=0x0000A1C0), '\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file, not in dyld cache), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/usr\/lib\/swift\/ADAL4.framework\/Versions\/A\/ADAL4' (no such file), '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4' ("]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":16829,"threadState":{"r13":{"value":140701947525344},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140701947524320},"cr2":{"value":4442615808},"rdx":{"value":140701947525344},"r10":{"value":129},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":140703315950658,"matchesCrashFrame":1},"rbp":{"value":140701947524288},"rsp":{"value":140701947524216},"r12":{"value":129},"rcx":{"value":140701947524216},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":441410,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":2},{"imageOffset":548823,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":82,"imageIndex":2},{"imageOffset":548873,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":2},{"imageOffset":43248,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":2},{"imageOffset":31601,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4526,"imageIndex":2},{"imageOffset":25533,"symbol":"start","symbolLocation":1805,"imageIndex":2}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4401262592,
"CFBundleShortVersionString" : "16.74",
"CFBundleIdentifier" : "com.microsoft.Outlook",
"size" : 25706496,
"uuid" : "1d8c2ddc-f3b5-3cb5-800b-f9b9004223dc",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
"name" : "Microsoft Outlook",
"CFBundleVersion" : "16.74.23061100"
},
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"size" : 311296,
"uuid" : "b0b0efc6-fb92-3e6f-a6d2-0a9af85fc0b1",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/OPF.framework\/Versions\/A\/Resources\/OPF_Common.dylib",
"name" : "OPF_Common.dylib"
},
{
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"size" : 624080,
"uuid" : "9e98a840-a3ac-31c1-ab97-829af9bd6864",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
}
],
"sharedCache" : {
"base" : 140703314886656,
"size" : 21474836480,
"uuid" : "867bf49e-1375-3009-9693-a1621961928a"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=204.8M resident=0K(0%) swapped_out_or_unallocated=204.8M(100%)\nWritable regions: Total=8596K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8596K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 8K 2 \n__DATA 2907K 4 \n__DATA_CONST 1588K 3 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 179.4M 4 \n__TEXT 25.4M 3 \ndyld private memory 260K 2 \nshared memory 4K 1 \n=========== ======= ======= \nTOTAL 273.4M 22 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "7299098040439c2dd7dd1d9a7355cafb8126edef",
"trialInfo" : {
"rollouts" : [
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}
}
- RBE17Jun 20, 2023Copper ContributorHey Edoardo975,
What channel are you using ?
16.74.23061100 seems not to be a version from Beta channel ? I'm currently using 16.75 on Ventura 13.4 without any new issue (iMac Intel)
I have just updated Office for Mac on my MBP (M2) (stable channel) from 16.73 to 16.74 and it works flawlessly too. Version is 16.74.1 (23061800)
It seems your version 16.74 (16.74.23061100) is not the latest one, my advice would be to search for new updates.
Kind Regards