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RBE17's avatar
RBE17
Copper Contributor
Jun 05, 2023

Outlook Mac 16.75 crashes at launch on Ventura 13.4

Hi there,   Just updated this morning Office application (beta channel) and Outlook now crashes a few seconds after launch (Mac Intel - Ventura 13.4).   Does anyone have the same behavior ? Hope...
mac
outlook
  • RBE17's avatar
    RBE17
    Jun 06, 2023

    Newer version this morning 16.75.23060401 fixes the crash.

    Thank you to the Dev Team having worked it out quickly :happyface:

FrankieBB's avatar
FrankieBB
Copper Contributor

RBE17 
I have a similar but slightly different problem.  Really annoying! The new Outlook update installed itself a couple of days ago (I tried an Outlook update last year and I didn't like it so I reverted to legacy, but this one seemed better so I was giving it a go and had set up my five mailboxes as only one had transferred smoothly), Ventura update went through yesterday but since I restarted post Ventura I cannot access Outlook. "There was a problem with Microsoft Outlook and we apologize for the inconvenience. Restart Microsoft Outlook [check]." But it cannot restart.

 

Error message:

 

Microsoft Error Reporting log version: 2.0

 

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x000000013f2c4000)

Date/Time: 2023-06-06 06:28:06 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.73.2.23052700

Crashed Module Name: HxCore

Crashed Module Version: 16.0.16416.33815

Crashed Module Offset: 0x0000000000004b4c

Blame Module Name: HxCore

Blame Module Version: 16.0.16416.33815

UnsymbolicatedChecksum: E2EDE98347D613B613F67634B588FC8B

Blame Module Offset: 0x0000000000004b4c

StackHash: d49e00893f71bd6d_0x000000002044a481_phx_arm

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016be9e710

Crashed thread: 10

 

[Thread details]

FrankieBB's avatar
FrankieBB
Copper Contributor
Jun 06, 2023
I was not on beta and there were no further updates but I moved to preview updates and there was one available which seems to have fixed it, thankfully. Can't live without email!!
  • RBE17's avatar
    RBE17
    Copper Contributor
    Jun 06, 2023
    Well, good news. Beta channel is used to have pretty stable builds (despite his name :))
    I have worked with Outlook in this configuration for many months and only met minor issues.
    I think it's a better choice when you have newest versions of MacOS installed.
    Apple has still its own issues with Ventura, 13.4 is still not functioning for example with aerial screensavers on 3 monitors and more.

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