Forum Discussion
Outlook Mac 16.75 crashes at launch on Ventura 13.4
Newer version this morning 16.75.23060401 fixes the crash.
Thank you to the Dev Team having worked it out quickly
RBE17
I have a similar but slightly different problem. Really annoying! The new Outlook update installed itself a couple of days ago (I tried an Outlook update last year and I didn't like it so I reverted to legacy, but this one seemed better so I was giving it a go and had set up my five mailboxes as only one had transferred smoothly), Ventura update went through yesterday but since I restarted post Ventura I cannot access Outlook. "There was a problem with Microsoft Outlook and we apologize for the inconvenience. Restart Microsoft Outlook [check]." But it cannot restart.
Error message:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x000000013f2c4000)
Date/Time: 2023-06-06 06:28:06 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.73.2.23052700
Crashed Module Name: HxCore
Crashed Module Version: 16.0.16416.33815
Crashed Module Offset: 0x0000000000004b4c
Blame Module Name: HxCore
Blame Module Version: 16.0.16416.33815
UnsymbolicatedChecksum: E2EDE98347D613B613F67634B588FC8B
Blame Module Offset: 0x0000000000004b4c
StackHash: d49e00893f71bd6d_0x000000002044a481_phx_arm
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016be9e710
Crashed thread: 10
[Thread details]
It seems you are using the stable channel considering your version 16.73.2.23052700
I have a MacBook Pro (M2 Pro) besides my iMac Intel with the exact same version and it works flawlessly for me with 7 accounts.
Maybe your issue is coming from the only account automatically migrated when you switched from the legacy to new Outlook.
I have experienced issues when I first migrated and found out it was better to delete every account in new Outlook and manually configure it.
If you have time to spend, just delete all of your 5 accounts in New Outlook and re-create them one by one while restarting Outlook each time to check if one of your account can be the root cause of your crash.
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