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OneNote is not opening in Android
I am facing issue with onenote for last couple of days have uninstalled and installed the app no of times. After fresh install It opens for couple of times and then i get a message that it will use data to sync when i confirm to continue next thing it will not open.
I use Samsung A9PRO phone
I use Samsung A9PRO phone
gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.
14 Replies
- Same problem in Nov of 2021. Any chance this will be fixed soon?
gurpreet5441 Issue has been resolved for Samsung India users (due to an issue induced by Samsung Galaxy apps tore limited to India markets). Please update latest build from Google Play Store and let us know if you still face an issue.
MSFT_OneNote_Android1 I am facing the same issue as Regiii I am currently using OPPO F9 PRO. I just installed the app and as I sign in, it shows Getting things organized window and then It shows this error message: Something went wrong and we can't do what you asked. We're sorry. Error: 0x803D0013.
I've tried to reinstall the app twice but got the same results. Please help me how to solve this problem. I am also appending the error screenshot with the query. Thank you for reading this.
Amrita RoutMicrosoft
Sincere apologies about the issue and lack of acknowledgement as we are moving communities right now from G+ to tech community. We are looking into this- Any update. I face the problem after the attached message appears.
Nakulgurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.
- Any update. I face the problem after the attached message appears.
- I'll bet this happened right after your S9 was updated with the latest android version. That is when Onenote stopped working for me.
Onenote has not worked on my S9+ for about one month (after android9 update). I've tried all of the recommended remedies. Yesterday I performed a factory reset. After the pain of the factory reset the exact problem still exists!
It would be nice to hear if the Onenote team is at least working on this problem. Then I'd be a little more patient.
Although, I worry about relying on Onenote in the future with my meeting notes and daily schedules.
