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gurpreet5441's avatar
gurpreet5441
Copper Contributor
Mar 03, 2019
Solved

OneNote is not opening in Android

I am facing issue with onenote for last couple of days have uninstalled and installed the app no of times. After fresh install It opens for couple of times and then i get a message that it will use da...
android
onenote
  • Nakul's avatar
    Nakul
    Mar 12, 2019

    gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.

gurpreet5441's avatar
gurpreet5441
Copper Contributor
Mar 06, 2019
Any update. I face the problem after the attached message appears.
Nakul's avatar
Nakul
Icon for Microsoft rankMicrosoft
Mar 12, 2019

gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.

  • Regiii's avatar
    Regiii
    Copper Contributor
    Mar 14, 2019
    I regret to inform you that the problem still exists. I did everything just short of another factory reset, which I'd prefer not to do again. :)
    Uninstall, reinstall, delete cache, delete data, reboot, sign out, sign in, etc.
    Can I provide any helpful information to you? I'm dying without Onenote on my phone. I was traveling today and had all my trip stuff saved in onenote, couldn't pull it up.
    Thanks for your help!
    Rob
    • MSFT_OneNote_Android1's avatar
      MSFT_OneNote_Android1
      Brass Contributor
      Mar 27, 2019

      Regiii Were you able to get the issue resolved with steps what Nakul suggested ?This issue is fixed by samsung now and we also pushed a new update on GP. If this is still unresolved , can you please share the exact error message you see.

      • Regiii's avatar
        Regiii
        Copper Contributor
        Mar 29, 2019
        Onenote is finally working on my S9+! I am so happy! I've been living without it for 2 months on my phone.
        I Uninstalled it last night. Cleared all storage, cache, rebooted my phone. Then I reinstalled Onenote and logged in. I added my notebooks last night and added a few notes. This morning Onenote seems to be running perfectly!
        Thank you for resolving this issue!
    • Nakul's avatar
      Nakul
      Icon for Microsoft rankMicrosoft
      Mar 14, 2019

      Sorry to hear that, Regiii! One last check, could you please turn off auto-update in Samsung Galaxy apps, and then try to uninstall/reinstall from OneNote? In case the above step unblocks you, I request you to share a screenshot of OneNote app listing in the Galaxy Apps store. Thanks for your patience and support :)

  • Regiii's avatar
    Regiii
    Copper Contributor
    Mar 12, 2019

    Thank you. I'll be sure to uninstall and reinstall. I'll let you know how it works out. Fingers crossed...

    Thanks! - Rob

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