Forum Discussion
gurpreet5441
Mar 03, 2019Copper Contributor
OneNote is not opening in Android
I am facing issue with onenote for last couple of days have uninstalled and installed the app no of times. After fresh install It opens for couple of times and then i get a message that it will use da...
- Mar 12, 2019
gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.
Amrita Rout
Microsoft
Mar 04, 2019Sincere apologies about the issue and lack of acknowledgement as we are moving communities right now from G+ to tech community. We are looking into this
gurpreet5441
Mar 06, 2019Copper Contributor
Any update. I face the problem after the attached message appears.
- NakulMar 12, 2019
Microsoft
gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.
- RegiiiMar 14, 2019Copper ContributorI regret to inform you that the problem still exists. I did everything just short of another factory reset, which I'd prefer not to do again. :)
Uninstall, reinstall, delete cache, delete data, reboot, sign out, sign in, etc.
Can I provide any helpful information to you? I'm dying without Onenote on my phone. I was traveling today and had all my trip stuff saved in onenote, couldn't pull it up.
Thanks for your help!
Rob- MSFT_OneNote_Android1Mar 27, 2019
Microsoft
Regiii Were you able to get the issue resolved with steps what Nakul suggested ?This issue is fixed by samsung now and we also pushed a new update on GP. If this is still unresolved , can you please share the exact error message you see.
- RegiiiMar 12, 2019Copper Contributor
Thank you. I'll be sure to uninstall and reinstall. I'll let you know how it works out. Fingers crossed...
Thanks! - Rob