Forum Discussion
Work/Web Toggle Not present on Microsoft 365 copilot
It's possible that the work/web toggle and other features may not be visible due to a few reasons. Here are some troubleshooting steps you can try:
1. **Check for Updates:** Ensure that you have the latest version of Microsoft 365 applications installed. Sometimes, updates can resolve issues with missing features.
2. **Verify License:** Double-check that your license includes access to Copilot features in all applications. You can do this through your account settings.
3. **Enable Features:** Some features may need to be enabled in the settings of each application. Check the settings to ensure that Copilot features are turned on.
4. **Sign Out and Sign In:** Try signing out of your account and signing back in to refresh the settings.If the issue persists, consider reaching out to Microsoft support for further assistance, as it could be a specific issue with your account or configuration.
Hey,
That does sound pretty strange. When was the license assigned? After assigning a Copilot license to a user, it can take up to 72 hours (about 3 days) for the background refresh to take effect in the apps.
Also, one thing worth mentioning — in the top screenshot, your profile picture is visible, but in the ones below, it’s not. Are you sure you’re signed in with the correct account?