Forum Discussion
pixel_density
Jan 03, 2025Copper Contributor
Why doesn't the copilot key work with work accounts?
No, seriously, why doesn't it work as it is supposed to?
I know this might not be the best topic to post this, but I haven't found anything better, so please help me out if you can, because it is so annoying that I actually took the time to post this myself.
So I'm using my brand new Copilot+ PC with my official university account and since a few months pressing the dedicated copilot button gets me to this:
I do not want to use any personal account since I already have an official one that my university provided to me.
But I do not get it why Microsoft wouldn't want copilot to work on a work account to help me while I am working. Isn't copilot meant to do exactly that? And why do they not want as many people as possible to use it?
Yes, I could go to that website and open stuff, but why do I have the dedicated button then, advertised for its convenience? It is just such a big missed opportunity in my opinion and no one seems to care.
- JoannaVaBrass Contributor
Hello pixel_density,
Happy New Year 2025 😊!!
The issue with the Copilot key not working with work accounts can be due to several reasons:
- Licensing Requirements: Copilot features might require specific licenses that are not included with some work accounts. Ensure that your work account has the necessary licenses for Copilot
- Account Restrictions: Some organizations may have policies or restrictions in place that prevent the use of certain features or applications with work accounts
- Recent Updates: There have been updates that changed how Copilot integrates with work accounts. For example, a recent update undocked Copilot from the taskbar and made it a standalone app, which might affect its functionality with work accounts
- Configuration Issues: There might be configuration settings that need to be adjusted to allow Copilot to work with your work account. Checking with your university IT department might help resolve these issues
Hope this helps 😊
- pixel_densityCopper Contributor
It worked before an update that came in early October. Some other users - as I have noticed - have already written about this: ( https://techcommunity.microsoft.com/discussions/microsoft365copilot/updated-copilot-app-doesnt-work-with-work-account/4262867 )
But it hasn't changed since then.
I will try to contact the IT department, but I heavily doubt it that they will be able to do anything to solve the issue.
- MarcScheggCopper Contributor
No, this does not help. It only explains why this may be happening, but it does not give the user a solution. My son has the Surface Pro and has been experiencing the same problem since getting a school account. There must be a way that a user can solve this situation on his own, because the school certainly won't be able to help.