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jefmeyer's avatar
jefmeyer
Iron Contributor
May 30, 2025

Web Content toggle is now missing

Hi All-

Starting yesterday, the toggle for "web content" in m365 Copilot has disappeared.  And when searching for content, we see this alert: 

"Your organization has turned off web search. Copilot responses won't include the latest data from the web."

No changes have been made on our end and we have the Cloud Policy for "Allow web search in Copilot" enabled.  

Anyone else having issues?

Management and Extensibility
microsoft 365 copilot
Microsoft 365 Copilot Admin
troubleshooting

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  • MartinPowell's avatar
    MartinPowell
    Copper Contributor
    May 30, 2025

    I also have the problem showing "Your organization has turned off web search. Copilot responses won't include the latest data from the web." which was first identified yesterday with no changes to the Cloud Policy.

    We also have inconsistent test results including it failing on the new redirected URL, yet works fine with same user account in on the mobile app and also inconsistent results in Outlook (sometimes it works, other times it fails with the web search error).

    Awaiting a response from Microsoft Support teams

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