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aciappa's avatar
aciappa
Copper Contributor
Dec 10, 2025

Not able to continue editing in Outlook

Hi all,
I start interacting with M365 Copilot Chat and then I want to proceed editing in Outlook.


When trying to edit I get the following message in outlook. (sorry in Spanish, but basically says i don't have Copilot).

I checked admin configuration and not sure what´s wrong. 
I have the paid licence, etc. 

Any help is appreciated. 

Thanks

copilot in outlook
microsoft 365 copilot

2 Replies

  • AmeliaHernandez's avatar
    AmeliaHernandez
    MCT
    Dec 14, 2025

    Hi aciappa​ ,

    I tried to reproduce the error you described. And guess what? I got the same error. At least I can tell you so far, you are not alone. 

    I have a M365 Copilot license. I am logged in with the licensed user. Working with Copilot in Outlook works otherwise perfectly fine.

    1. I asked M365 Copilot chat to draft an email.
    2. Click on edit in Outlook. Outlook opened and this is the error I received:

     

    I sent a feedback to Microsoft. I recommend you to do it so using your "Enviar comentarios" button.

    I will be troubleshooting, start by doing what Chris_Landtiser​ recommended.

    If I find a way to solve it, I will share here. 

    Thanks,

    Amelia

     

  • Chris_Landtiser's avatar
    Chris_Landtiser
    Copper Contributor
    Dec 11, 2025

    Hey! Is it possible you have different / multiple accounts logged in, particularly in Outlook?

     

    We've had users encounter similar issues after setting up temporary learning accounts, using shared Service Accounts, and more.

     

    Potentially doing a log out / log in check out reapplying the license are good "blank page" restarts too!

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