Forum Discussion
[Japan region] Copilot Cowork not showing in the agents list despite all settings enabled
Hi, if all prerequisites and licenses look correct, I’d treat this as either a rollout/region availability issue or an admin-center visibility delay. I’d check the Microsoft 365 admin center message center and roadmap notes for Japan tenant availability, then confirm that agent-related settings are enabled for the target users and that the users are not blocked by a policy or group assignment. It is also worth waiting for propagation after policy changes, but if this has been more than a day or two, I’d open a Microsoft support ticket with the tenant region, license assignment, and screenshots of the enabled settings.
Hi, thank you for the detailed advice, and sorry for the late reply.
I haven't checked these yet, but I'll go through them as you suggested: I'll look at the Message center and roadmap notes in the Microsoft 365 admin center for Cowork availability on my Japan tenant, and I'll confirm that the agent-related settings are enabled for the target users and that they aren't blocked by any policy or group assignment.
If it turns out this has already been more than a day or two with no change, I'll follow your suggestion and open a Microsoft support ticket with the tenant region, license assignment, and screenshots of the enabled settings. I'll report back here once I find out what the cause was, in case it helps others in the Japan region.
Thanks again for your help.