Copilot unavailable for other Outlook accounts and Defender won’t activate after Windows repair

Hi Christer,

Since you have already completed the Windows repair and worked with Microsoft Support, I recommend focusing on verifying the account entitlements for both issues.

Copilot in New Outlook:
Copilot availability depends on the account type, subscription entitlement, and supported features. Having multiple accounts in Outlook does not automatically extend one account's Copilot entitlement to the others. Please verify the subscription associated with each account.

Microsoft Defender:
Check whether your subscription includes the relevant Defender benefits and whether you are signed into the Defender app using the account associated with that subscription. If the entitlement is correct but activation still fails, Microsoft Support may need to investigate the account and activation status.

Next steps:
Reply to your existing support case and request an entitlement review for Copilot and Defender separately. Ask the support team to review the existing investigation rather than repeating the Windows troubleshooting you have already completed.

Community contributors cannot access private account or support records, so Microsoft Support will need to verify the entitlement and activation details.

I hope this helps. If this response is useful, please like it.

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