Forum Discussion
CoPilot in Outlook for multiple mailboxes?
Hello everyone,
my customer wants to use CoPilot in Outlook for more than one mailbox.
I just learned that CoPilot in Outlook is only available for the users primary mailbox.
Of course I'm not happy about that, but let's put the complaints aside for a moment.
What if we buy a Copilot license for multiple users and add their mailboxes to Outlook.
I'm not talking about delegation or shared mailboxes, I'm talking about adding multiple mailboxes with different users.
Will that give me access to CoPilot scenarios for all those mailboxes?
I have my doubts, because I assigned a CoPilot license to a user with an Exchange Online P1 license, which was configured in Outlook as a second user, and the CoPilot feature did not show up.
If anyone is able to use CoPilot in Outlook for multiple mailboxes, please let me know how you did that.
Thanks a lot,
Christian Toller
tethis IT e.U.
Vienna, Austria
3 Replies
Hi Guy
I believe this information will be useful for you
To use Copilot in Outlook you must have Microsoft 365 Copilot License .
Copilot scenarios in Outlook are only available on a user's primary mailbox. They are not available on delegate mailboxes that they have access to. Copilot scenarios are not supported on mailboxes that are not hosted on Exchange Online.
Chatting with Copilot in Outlook is only available if you're using a work or school account and you're using new Outlook for Windows or Outlook on the web. Currently, the Copilot chat experience can't search or extract information from specific Outlook folders.
I'm having the same issue.
We have just signed up for a subscription for Windows Copilot, but we see we can't use it on Shared Mailboxes. For example, an executive assistant wants to use it to analyse emails for the CEO, but they can't use it for anything other than their own mailbox. This makes the funtionality of Windows Copilot heavily reduced.
When will this be available?
From my understanding, each user would also need an M365 Copilot license and you’d need to be signed in with that user to use it for the mailbox.
