Forum Discussion

vegeta109221's avatar
vegeta109221
Occasional Reader
Jul 05, 2026

Copilot file creation failing

When I am trying to create a file in m365 cloud environment I am getting an error saying that the file creation is failing.

Here is a screenshot of it

I don't know how to fix it. When searching with copilot it mentions about an entitlement issue but when I talked to an engineer in chats he said that wouldn't help and to post it here to see if anyone can help.

copilot chat
copilot control system
microsoft 365 copilot
troubleshooting

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Jul 06, 2026

    Hi, I’d first check whether OneDrive is provisioned and working for that user, because Copilot file creation usually needs a valid OneDrive or SharePoint location to save into. Also test from Copilot on the web in Edge, then try a private window to rule out cache issues. If other users can create files but this user cannot, it may be a licence, storage, or tenant entitlement issue and Microsoft support will likely need to check the backend.