Forum Discussion
Change 365 personal to Current Channel
I just upgraded my MS 365 Basic to Personal and added a Copilot Pro license. When trying to access Copilot from PPT (running off my PC after I upgraded all the apps), it doesn't show. Support indicates that I need to use Current Channel or Monthly Enterprise Channel. My apps are set to Semi-Annual Enterprise Channel. To change it, I need to access the Microsoft 365 Admin Center.
As my license is a personal license, I cannot access the Admin Center. How can I fix this issue so that I can access Copilot from my apps without having to run off the web?
Please chat with Microsoft Support they can sort your issue.. Some times these kind of issues are transient / or for specific Environments .
5 Replies
Hi
1. You May Try once File > Account > Update Options > Update Now
2. Also Did you try to access Copilot via Office Web Apps ?
Correction to my prior response: Excel desktop shows Copilot on the banner but with same results as PPT and Word.
Thanks again,
Jose
Thanks, Sharma. #1 did not fix the problem. In all apps, it comes back saying I am up to date (not surprising as I downloaded the updates after upgrading to Personal).
PPT looks the same, with Copilot on the banner but when I click on it I get the message about the using current channel, etc. Excel does not show Copilot at all. Word shows Copilot button but has the same issue as PPT. OneNote has same issue as Excel (no Copilot button). Not sure that Copilot is available for desktop OneNote though. Do you know? How about web-based OneNote? Don't see it there.
#2 works, which is what I started using yesterday.
It is disappointing that after upgrading to Personal and purchasing Copilot Pro license, I cannot use it with my desktop apps due to what I can only think is an ill-conceived security device. The web option is a workaround. Moving to business license will incur more costs and take time and effort. Not what I would expect from Microsoft.
Thanks for your effort. If you have other ideas, they are welcome!
Please chat with Microsoft Support they can sort your issue.. Some times these kind of issues are transient / or for specific Environments .
