Forum Discussion
Change 365 personal to Current Channel
- Jan 11, 2025
Please chat with Microsoft Support they can sort your issue.. Some times these kind of issues are transient / or for specific Environments .
Hi
1. You May Try once File > Account > Update Options > Update Now
2. Also Did you try to access Copilot via Office Web Apps ?
- jose123Jan 10, 2025Copper Contributor
Correction to my prior response: Excel desktop shows Copilot on the banner but with same results as PPT and Word.
Thanks again,
Jose
- jose123Jan 10, 2025Copper Contributor
Thanks, Sharma. #1 did not fix the problem. In all apps, it comes back saying I am up to date (not surprising as I downloaded the updates after upgrading to Personal).
PPT looks the same, with Copilot on the banner but when I click on it I get the message about the using current channel, etc. Excel does not show Copilot at all. Word shows Copilot button but has the same issue as PPT. OneNote has same issue as Excel (no Copilot button). Not sure that Copilot is available for desktop OneNote though. Do you know? How about web-based OneNote? Don't see it there.
#2 works, which is what I started using yesterday.
It is disappointing that after upgrading to Personal and purchasing Copilot Pro license, I cannot use it with my desktop apps due to what I can only think is an ill-conceived security device. The web option is a workaround. Moving to business license will incur more costs and take time and effort. Not what I would expect from Microsoft.
Thanks for your effort. If you have other ideas, they are welcome!
- SharmaNeerajJan 11, 2025MCT
Please chat with Microsoft Support they can sort your issue.. Some times these kind of issues are transient / or for specific Environments .
- jose123Jan 12, 2025Copper Contributor
Thanks again, Sharma. I contacted them and they resolved my problem. Over the years I ended with three (at least) licenses and installations of 365. They had to clear licenses, remove all installations, and re-install. That solved the problem.
Thank you for your assistance! Much appreciated.