Forum Discussion
All scheduled prompts failing — "couldn't be completed" error — Power Platform provisioning issue?
I'm hoping someone from Microsoft or the community has seen this. All my scheduled prompts are failing at execution time with this error:
"This scheduled prompt couldn't be completed. It will be retried during the next scheduled run."
Key facts:
- M365 Copilot license on a direct Business subscription
- The same prompts run correctly in Copilot Chat
- Even the simplest scheduled prompt fails: "List emails I received in the past 5 days. No analysis needed — just the list."
- The scheduling UI works fine — prompts appear in the Active list with correct schedules
- Failure is at execution time. Retries also fail.
Admin-side investigation already completed:
- Power Platform environment: Ready
- No DLP policies in the tenant
- No admin toggle for scheduled prompts exists in M365 admin center (noted as unusual)
- Org-level optional connected experiences: enabled
- User-level optional connected experiences toggle absent (consistent with org locking it On)
The absence of an admin toggle for scheduled prompts in the M365 admin center is the one thing that stood out — I wonder if this indicates the feature wasn't fully provisioned when the Copilot license was applied.
Sharing here in case this is a known issue or others are experiencing the same. Any insight from Microsoft engineers or others who've resolved this would be appreciated.
4 Replies
- mohdadeebIron Contributor
Yeah, this usually isn’t a problem with your flow. If all scheduled runs are failing, it’s often an environment or provisioning issue in Microsoft Power Platform. I’ve seen cases where even new flows fail, which means something is wrong in the backend. You can try reconnecting your connectors or turning the flow off and on once, but if nothing works, it’s most likely a service issue. In that case, you’ll have to wait or contact support.
- kmesitiCopper Contributor
We've been having a similar issue, but the scheduled prompts work on the retry when you disable and re-enable them. We haven't found a fix either.
- karadhakCopper Contributor
I am seeing the same issue as well on scheduled prompts and also invoking using the "Run now" option is failing. It last worked for me on 29/Apr. I am on a Copilot - premium account.
Error message:
This scheduled prompt couldn't be completed on 05/05/2026. It will be retried during the next scheduled run on 06/05/2026 at 4:30
- SufiyanCopper Contributor
Same issue. I have a ticket open with Microsoft about this. They asked for some data, waiting to hear back from them.