Forum Discussion
AIP: Rights Management template can't be found
Hi All,
I got the below error message (screenshot) while trying to apply the confidential label i have created.
I have set my Confidential label permissions:
Protection: Azure (cloud key)
Set permissions
Users: all members
Permission: either of these preset permission: Co-Owner, Co-Author, Reviewer, Viewer and Custom not working when applying this Confidential level to client ms word, excel, etc.
I have attached the screenshot of the error i encounter on client side.
Newbie question here, do i need to create a label template in Rights Management? I thought this right management is already the AIP?
Thanks in advance!
10 Replies
I had the same problem on a customer tenant.
It is best to check with powershell command whether you have a scope on RMS.Connect-AipService get-aipserviceonboardingcontrolpolicyIf it has a scope then here is the powershell command to cancel the scope.
Set-AipServiceOnboardingControlPolicy -UseRmsUserLicense $False -Scope Al
It should look at the end like this:- Try this:
- Open Word, for example.
- Click Sensitivity icon
- Click Help and Feedback
- Click RESET SETTINGS
- Confirm the action and restart the application.
When Word (or any Office app) starts, will sync templates from server and it will work.
Well it worked for me, hope it will work for you too. Hi Alexis Noel Hynson,i had a similar error and i could solved , you need to create a policy on Azure Information Protection too, publish it and then test.
Please try this.
Manish_YadavMicrosoft
Hello,
1. I was facing the same issue, It appears to be buggy a bit
2. It is related to AIP Client authentication and the labels in which you define permissions which means enable Encryption,
3. As is my case Label without encryption continue to work every time
4. So i re-launched outlook
5. Clicked on Sensitivity Label Icon
6. Clicked on Help and Feedback
7. Reset Settings -> Close ->Close
8. Close Outlook
9. Re-Launch Outlook
10. Waited for AIP Client Auth
11. New Message apply any label with encryption same message
12. Close Outlook - relaunch Outlook
13. New message - apply label with encryption message changes it does not say template word anymore, but still shows some error
14. if you have any label which has following check screenshot click that
15. A small window pops-up that shows retreiving.....
16. after which all Labels starts working fine with encryption
BR,
/HS
Hi all,
when I am doing those settings manually it works. Before I have used a macro for individual file access. This is unfortunately not working anymore. Any idea's what's the reason?
Thank you.
