Forum Discussion
Alexis Noel Hynson
Sep 13, 2018Copper Contributor
AIP: Rights Management template can't be found
Hi All, I got the below error message (screenshot) while trying to apply the confidential label i have created. I have set my Confidential label permissions: Protection: Azure (cloud key) ...
Carol Bailey
Microsoft
Nov 18, 2018If this is the first time that this computer has tried to apply a label with protection and you have waited at least 15 minutes and still get the same problem, it sounds like the computer or your user account can't get to the protection service (Azure Rights Management). In other words, a bootstrapping problem and there are many variables that can cause this, including your firewall configuration. Does this happen for all computers, and all users? Knowing that can help to narrow down the problem.
Check the requirements for Azure Information Protection and if the problem persists, open a support ticket to get you up & running.