Forum Discussion
Windows 11 PRO OEM on HP Devices
Hy,
I have a kind of problem, our HP devices are shipped with a Windows 11 Pro OEM.
We have Enterprise Mobility + Security E5 licenses which should support the upgrade process from W11 Pro to the Enterprise version, but this is not happening.
Requirements: Ensure that your device is running a supported version of Windows Pro and that the user is assigned an appropriate EMS license (e.g., E3 or E5). The device must also be joined to Azure AD or hybrid Azure AD joined.
The requirements are fulfilled, but still no activation after deployment using APv2.
Does anyone have any ideas?
So...
after consultation with a Microsoft Technician it looks like the Enterprise Mobility + Security E5 licenses do not provide the ability to upgrade a Windows 11 PRO OEM to a Enterprise Version.
Solution:
Enterprise Mobility + Security E5 will not provide the ability to Upgrade to Windows 11 Enterprise, instead you will need to provide a Windows 10/11 Enterprise E5 license or Microsoft 365 Enterprise E5.
Good luck!
8 Replies
So...
after consultation with a Microsoft Technician it looks like the Enterprise Mobility + Security E5 licenses do not provide the ability to upgrade a Windows 11 PRO OEM to a Enterprise Version.
Solution:
Enterprise Mobility + Security E5 will not provide the ability to Upgrade to Windows 11 Enterprise, instead you will need to provide a Windows 10/11 Enterprise E5 license or Microsoft 365 Enterprise E5.
Good luck!
Thanks for sharing, any chance the Microsoft Technician metioned if it will auto activate if the HP devices were loaded with Windows 10/11 Enterprise image instead of Pro?
I'm thinking it should.
No problem, yes I am thinking the same.
Good luck!
Hello, đź‘‹
Check your local group policy editor gpedit.msc for any faults or else reinstall windows.
Hope this helps.
Look at the event logs. Do you have a conditional access policy that restricts access to universal store? You may have to use a script to either activate the embedded oem key or use Microsoft provided ENT SKU key to upgrade from PRO to ENT.
Hi Rahul and thanks for your reply,
No Conditional Access blocking the store, and just check the entries under Sys32 too, everything looks fine.
The OEM is already activated with PRO and the description is “Windows Operating System_OEM_DM_Channel”, so the main problem is the upgrade to Enterprise :)
I can't find anything in the logs that could give me more information about the upgrade to the Enterprise version.
What do you mean with "oem key or use Microsoft provided ENT SKU key to upgrade from PRO to ENT"
Regards,
Bogdan
This is what I was referring to. https://learn.microsoft.com/en-us/windows-server/get-started/kms-client-activation-keys
